https://www.twilio.com/en-us/blog Explore the latest company news, product updates, technical tutorials, and best practices from Twilio, the industry-leading customer engagement platform. en Sun, 26 Jul 2026 00:41:12 -0400 This tutorial walks you through choosing the right Deepgram speech model for noisy conditions in a Twilio Conversation Relay agent, and shows you which TwiML attributes to tune when the defaults fall short. Thu, 23 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/product/handle-background-noise-when-using-conversation-relay-in-php https://www.twilio.com/en-us/blog/developers/tutorials/product/handle-background-noise-when-using-conversation-relay-in-php Matthew Setter, Dylan Frankcom Developer Insights This tutorial walks you through choosing the right Deepgram speech model for noisy conditions in a Twilio Conversation Relay agent, and shows you which TwiML attributes to tune when the defaults fall short. Wed, 22 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/product/handle-background-noise-when-using-conversation-relay-nodejs https://www.twilio.com/en-us/blog/developers/tutorials/product/handle-background-noise-when-using-conversation-relay-nodejs Dylan Frankcom, Dhruv Patel Developer Insights Build a human-like AI voice assistant using PHP, Twilio Conversation Relay, and OpenAI. Learn to handle interruptions and add natural pauses for better UX. Wed, 22 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/product/make-ai-voice-sound-more-human-less-robotic-php https://www.twilio.com/en-us/blog/developers/tutorials/product/make-ai-voice-sound-more-human-less-robotic-php Matthew Setter, Amanda Lange Developer Insights Build a human-like AI voice assistant using Node.js, Twilio Conversation Relay, and OpenAI. Learn to handle interruptions and add natural pauses for better UX. Tue, 21 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/product/make-ai-voice-sound-more-human-less-robotic-nodejs https://www.twilio.com/en-us/blog/developers/tutorials/product/make-ai-voice-sound-more-human-less-robotic-nodejs Amanda Lange, Dhruv Patel Developer Insights How to Handle Background Noise When Using Conversation Relay in C# Tue, 21 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/product/handle-background-noise-when-using-conversation-relay-in-csharp https://www.twilio.com/en-us/blog/developers/tutorials/product/handle-background-noise-when-using-conversation-relay-in-csharp Amanda Lange, Dylan Frankcom Developer Insights Learn how to build a space hotline using Twilio, OpenAI, and Python. This step-by-step tutorial covers integrating live astronomy APIs to answer space questions and provide real-time sky reports. Tue, 21 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/orbital-hotline-twilio-voice-conversationrelay-python-openai https://www.twilio.com/en-us/blog/developers/tutorials/orbital-hotline-twilio-voice-conversationrelay-python-openai Rishab Kumar Dhruv Patel, Dylan Frankcom Developer Insights Learn how to build a more natural-sounding AI voice agent using Python, Twilio Conversation Relay, and OpenAI covering low-latency responses and graceful interruption handling to reduce the robotic feel of AI phone assistants. Mon, 20 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/product/make-ai-voice-sound-more-human-and-less-robotic-in-python https://www.twilio.com/en-us/blog/developers/tutorials/product/make-ai-voice-sound-more-human-and-less-robotic-in-python Dylan Frankcom, Amanda Lange Developer Insights Learn how to properly store your Twilio credentials on Replit using Replit Secrets, then build the communications app of your dreams. Mon, 20 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/integrations/store-twilio-credentials-replit-secrets https://www.twilio.com/en-us/blog/developers/tutorials/integrations/store-twilio-credentials-replit-secrets Paul Kamp Kelley Robinson Developer Insights Which CDP gives AI agents the full customer picture? We compare the top platforms on unified profiles, AI readiness, integrations, and pricing. Sun, 19 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/top-customer-data-platform https://www.twilio.com/en-us/blog/insights/top-customer-data-platform Jesse Sumrak Natalie Schwab Industry Insights AI agents perform best with accurate, real-time context, and a CDP like Twilio Segment provides it. By delivering clean, consented data and only the traits agents need, it enables smarter, faster, and safer decisions that enhance customer experiences and drive measurable results. Sat, 18 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/a-cdp-is-the-best-contextual-data-layer-for-agentic-systems https://www.twilio.com/en-us/blog/insights/a-cdp-is-the-best-contextual-data-layer-for-agentic-systems Blake Rowley Industry Insights Integrating the right apps and software into your Twilio Flex contact center helps you create a personalized customer experience. Read our top integrations. Fri, 17 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/top-contact-center-integrations https://www.twilio.com/en-us/blog/top-contact-center-integrations Nathalia Velez Ryan, Jesse Sumrak Ayanna Julien Industry Insights Learn how to make a professional email address that makes the perfect first impression with your audience in the inbox. Thu, 16 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/make-professional-email-address https://www.twilio.com/en-us/blog/insights/make-professional-email-address Julie Griffin, Jesse Sumrak Jesse Sumrak Industry Insights Good conversational AI design isn't about clever prompts. Here are the best practices that determine whether your AI resolves anything. Wed, 15 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/conversational-ai-best-practices https://www.twilio.com/en-us/blog/insights/conversational-ai-best-practices Jesse Sumrak Industry Insights In this tutorial, you will build a fully functional AI phone agent in PHP using Express, the OpenAI API as the language model, and Deepgram Flux for state-of-the-art speech recognition. Tue, 14 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/product/ai-phone-agent-twilio-conversation-relay-php https://www.twilio.com/en-us/blog/developers/tutorials/product/ai-phone-agent-twilio-conversation-relay-php Matthew Setter Developer Insights Stop making customers repeat themselves. Learn how AI customer memory systems work, what to look for, and how leading platforms compare in 2026. Tue, 14 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/ai-customer-memory https://www.twilio.com/en-us/blog/insights/ai-customer-memory Jesse Sumrak Industry Insights How To Build An AI Phone Agent With Twilio Conversation Relay Mon, 13 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/product/ai-phone-agent-twilio-conversation-relay https://www.twilio.com/en-us/blog/developers/tutorials/product/ai-phone-agent-twilio-conversation-relay Dylan Frankcom Amanda Lange, Dhruv Patel, Matthew Setter Developer Insights A VoIP phone makes calls over the internet instead of a phone line. Learn how VoIP works, what a VoIP number is, and what drives call quality. Mon, 13 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/what-is-voip-phone https://www.twilio.com/en-us/blog/what-is-voip-phone Jesse Sumrak Ayanna Julien Industry Insights A webhook is an HTTP request sent between apps when an event fires. Learn how webhooks work, how to build an endpoint, and how to secure it. Mon, 13 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/whats-webhook https://www.twilio.com/en-us/blog/insights/whats-webhook Jesse Sumrak Ayanna Julien Industry Insights Webhook vs API: Here's how SendGrid breaks down the differences between webhooks and APIs and how you can start using webhooks. Mon, 13 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/webhook-vs-api-whats-difference https://www.twilio.com/en-us/blog/insights/webhook-vs-api-whats-difference Jesse Sumrak Industry Insights Optimize SMS campaigns with Twilio's Lookup Line Status, now Public Beta. Maximize deliverability, reduce bounce rates, and safeguard your budget with authoritative data. Mon, 13 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/products/launches/lookup-line-status-public-beta https://www.twilio.com/en-us/blog/products/launches/lookup-line-status-public-beta Catie Kolander Kelley Robinson, Paul Kamp Product News Twilio is releasing Branded Calling to public beta in the UK, Canada, Germany. Become instantly familiar. Let customers recognize and trust your calls. Mon, 13 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/products/launches/public-beta-branded-calling-uk-canada-germany https://www.twilio.com/en-us/blog/products/launches/public-beta-branded-calling-uk-canada-germany Vinodhan Kaleeswaran Jason Spulak, Robert McCulley, Paul Kamp Product News Learn to build a voice AI agent with Node.js, Twilio's Conversation Relay, and OpenAI. Create low-latency, natural phone support with real-time tool calling. Thu, 09 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/product/ai-phone-agent-twilio-conversation-relay-node https://www.twilio.com/en-us/blog/developers/tutorials/product/ai-phone-agent-twilio-conversation-relay-node Dhruv Patel, Dylan Frankcom Developer Insights Which type of email should you send, transactional or marketing? Learn how we define the differences between marketing email and transactional email. Thu, 09 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/marketing-email-vs-transactional-email-whats-difference https://www.twilio.com/en-us/blog/insights/marketing-email-vs-transactional-email-whats-difference Jesse Sumrak Ayanna Julien Industry Insights How to Build an AI Phone Agent with Twilio Conversation Relay in C Sharp Thu, 09 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/product/ai-phone-agent-twilio-conversation-relay-csharp https://www.twilio.com/en-us/blog/developers/tutorials/product/ai-phone-agent-twilio-conversation-relay-csharp Amanda Lange Developer Insights In this tutorial, you'll learn how to use it to validate phone numbers. That way, you can avoid being charged unnecessarily. Wed, 08 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/validate-phone-numbers-rust https://www.twilio.com/en-us/blog/developers/tutorials/validate-phone-numbers-rust Matthew Setter Paul Kamp Developer Insights Learn how to configure Twilio Verify as your Okta telephony provider for SMS and Voice one-time passcodes with our streamlined integration. Mon, 06 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/integrations/okta-byok-verify https://www.twilio.com/en-us/blog/developers/tutorials/integrations/okta-byok-verify Kelley Robinson Paul Kamp Developer Insights Find the right AI contact center platform. We compare top tools on agent assist, real-time transcription, pricing, and conversation orchestration. Mon, 06 Jul 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/ai-contact-center-platforms https://www.twilio.com/en-us/blog/insights/ai-contact-center-platforms Jesse Sumrak Industry Insights Twilio recently launched our Compliance Toolkit in general availability, with HIPAA eligibility, intelligent intent-based protections, quiet hours, and TCPA Known Litigator supression Tue, 30 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/products/compliance-toolkit-generally-available https://www.twilio.com/en-us/blog/products/compliance-toolkit-generally-available Will McKenzie Product News Learn to use Twilio Media Streams, NVidia’s PersonaPlex speech model, and RunPod to bring low-latency real-time voice translation to a voice conversation. Mon, 29 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/integrations/real-time-speech-to-speech-media-streams-nvidia-personaplex https://www.twilio.com/en-us/blog/developers/tutorials/integrations/real-time-speech-to-speech-media-streams-nvidia-personaplex Christopher Connolly Courtney Harland, Paul Kamp Developer Insights Protect your organization's secrets from the latest supply chain risks. Learn how to build a multi-layered defense strategy with Twilio. Mon, 29 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/best-practices/quarterly-fraud-update-june-2026 https://www.twilio.com/en-us/blog/insights/best-practices/quarterly-fraud-update-june-2026 Dan Nieters, Alena Eissman, Dave Westbrook Dave Esber, Paul Kamp Industry Insights