https://www.twilio.com/en-us/blog Explore the latest company news, product updates, technical tutorials, and best practices from Twilio, the industry-leading customer engagement platform. en Mon, 15 Jun 2026 18:15:28 -0400 From Customer Intelligence to Customer Engagement Tue, 16 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/partners/spotlights/from-customer-intelligence-to-customer-engagement https://www.twilio.com/en-us/blog/partners/spotlights/from-customer-intelligence-to-customer-engagement Stillman Wong Partners & Ecosystems See a strategic framework for ensuring voice call resilience across regions with Twilio Voice. Protect your critical communication paths with disaster recovery plans that work. Sun, 14 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/best-practices/scope-govern-plan-cross-region-voice-recovery https://www.twilio.com/en-us/blog/developers/best-practices/scope-govern-plan-cross-region-voice-recovery Hao Wang Hongwei Sun, Lisha Tseng, Robert Welbourn, Paul Kamp Developer Insights The world of user authentication is evolving rapidly. Learn about the latest trends, insights, and strategies for 2026. Thu, 11 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/trends/user-authentication-trends https://www.twilio.com/en-us/blog/insights/trends/user-authentication-trends Sebastian Del Aguila Fiocco, Ravleen Kaur Adam Elboim, Catie Kolander, Kelley Robinson Industry Insights Voice AI lets businesses automate conversations that sound human. Learn what it is, how it works, real examples, and what to look for in a platform. Thu, 11 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/what-is-voice-ai https://www.twilio.com/en-us/blog/insights/what-is-voice-ai Jesse Sumrak, Ravleen Kaur Industry Insights Contact center technologies are always evolving, with new trends rising annually. Learn more about 13 contact center technologies to have on your radar. Thu, 11 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/contact-center-technologies-to-know https://www.twilio.com/en-us/blog/contact-center-technologies-to-know Nathalia Velez Ryan, Jesse Sumrak, Ravleen Kaur Industry Insights Matt Cortland, the creator of the Guinness Price Index, talks about the project and the technology backing it. More at Twilio’s SIGNAL Berlin in June 2026. Wed, 10 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/events/matt-cortland-guinness-price-index-signal-berlin-2026 https://www.twilio.com/en-us/blog/events/matt-cortland-guinness-price-index-signal-berlin-2026 Ina Perkins Events & Community Passkeys are the future of user authentication. Learn how Twilio can make verification work for you and every user. Wed, 10 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/trends/rise-of-passwordless-authentication https://www.twilio.com/en-us/blog/insights/trends/rise-of-passwordless-authentication Ravleen Kaur Catie Kolander Industry Insights Discover the key differences between passkeys and passwords. Learn how Twilio Verify can enable secure, seamless passwordless authentication for your business. Wed, 10 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/best-practices/passkeys https://www.twilio.com/en-us/blog/insights/best-practices/passkeys Ravleen Kaur, Pam Beiler, Catie Kolander Industry Insights IVR is a vital call center technology that routes customer calls. Learn the benefits and IVR best practices for contact centers. Wed, 10 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/ivr-what-it-is-and-how-it-benefits-contact-center https://www.twilio.com/en-us/blog/ivr-what-it-is-and-how-it-benefits-contact-center Jesse Sumrak, Nathalia Velez Ryan, Ravleen Kaur Miguel Grinberg, Ayanna Julien, Julie Griffin Industry Insights Announcing Data Residency for SMS (EU): Local control, global trust Tue, 09 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/products/launches/data-residency-for-SMS-eu https://www.twilio.com/en-us/blog/products/launches/data-residency-for-SMS-eu Bill Higbee Product News Traditional phone systems cost too much and can't scale. Learn why businesses are switching to VoIP call centers for lower costs and advanced features. Tue, 09 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/cloud-comms/reasons-to-have-voip-call-center https://www.twilio.com/en-us/blog/insights/cloud-comms/reasons-to-have-voip-call-center Nathalia Velez Ryan, Jesse Sumrak, Ravleen Kaur Ayanna Julien Industry Insights Master call queue management with this guide to phone queue systems. Learn call queuing best practices, reduce wait times, and improve customer service. Tue, 09 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/best-practices/call-queuing https://www.twilio.com/en-us/blog/insights/best-practices/call-queuing Jesse Sumrak, Ravleen Kaur Ravleen Kaur Industry Insights Learn to build a context-aware customer service workflow using Twilio Agent Connect, Conversation Memory, and Flex for seamless AI-to-human handoffs. Mon, 08 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/product/twilio-agent-connect-flex-human-handoff https://www.twilio.com/en-us/blog/developers/tutorials/product/twilio-agent-connect-flex-human-handoff Simran Aishwarya Dhruv Patel Developer Insights EU banks have the tech, but is your conversational AI ready? Discover the 15 questions European banks must answer to safely deploy conversational AI and meet current regulations Mon, 08 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/ai/european-banks-conversational-ai-questions https://www.twilio.com/en-us/blog/insights/ai/european-banks-conversational-ai-questions Henry Guyver Ravleen Kaur Industry Insights Learn the basics of passkeys and the underlying WebAuthn technology, including implementation details and how this form of passwordless authentication keeps your customers secure. Mon, 08 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/best-practices/passkeys-101 https://www.twilio.com/en-us/blog/developers/best-practices/passkeys-101 Kelley Robinson, Ravleen Kaur Taniya Kilam Developer Insights As many businesses switch from legacy systems to cloud contact centers, asking these questions will ensure a smooth transition. Learn more at Twilio. Mon, 08 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/best-practices/cloud-contact-center-migration-questions https://www.twilio.com/en-us/blog/insights/best-practices/cloud-contact-center-migration-questions Twilio, Ravleen Kaur Ayanna Julien Industry Insights Complete guide to cloud call centers: what they are, how they work, benefits over traditional systems, top solutions, and implementation best practices. Mon, 08 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/cloud-contact-center https://www.twilio.com/en-us/blog/cloud-contact-center Ravleen Kaur, Jesse Sumrak Ayanna Julien Industry Insights In this tutorial, you're going to learn how to answer support calls, then handle them using SMS powered by TwiML and PHP. Sun, 07 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/answer-support-calls-handle-them-using-sms-php https://www.twilio.com/en-us/blog/developers/tutorials/answer-support-calls-handle-them-using-sms-php Matthew Setter Amanda Lange Developer Insights Learn how Twilio’s MCP server works, why to use it and where it helps, and how to connect it with your AI coding assistant. Sun, 07 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/best-practices/why-connect-twilio-mcp-server https://www.twilio.com/en-us/blog/developers/best-practices/why-connect-twilio-mcp-server Elmer Thomas Seline Chen, Kelley Robinson, Paul Kamp Developer Insights Boost your AI coding agent with Twilio AI Skills. Encode best practices, avoid hallucinations, and build production-ready Twilio apps with confidence. Thu, 04 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/best-practices/why-connect-twilio-ai-skills https://www.twilio.com/en-us/blog/developers/best-practices/why-connect-twilio-ai-skills Kelley Robinson Paul Kamp, Elmer Thomas, Seline Chen Developer Insights Generative AI creates content. Conversational AI manages dialogue. Here's how they differ, how they overlap, and when to use each one. Wed, 03 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/conversational-ai-vs-generative-ai https://www.twilio.com/en-us/blog/insights/conversational-ai-vs-generative-ai Jesse Sumrak Industry Insights Most conversational AI deployments don't fail in build. They fail in production. Here's how to build and deploy it the right way, step by step. Tue, 02 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/how-to-deploy-conversational-ai https://www.twilio.com/en-us/blog/insights/how-to-deploy-conversational-ai Jesse Sumrak Industry Insights How to Deploy a Vibe Coded Project - deploying a web site, app, or game that you vibe coded Mon, 01 Jun 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/how-to-deploy-vibe-coded-project https://www.twilio.com/en-us/blog/developers/tutorials/how-to-deploy-vibe-coded-project Amanda Lange Matthew Setter Developer Insights Monitoring tells you when something's wrong. Observability tells you why. AI observability tells you if it's right. Here's how all three differ. Sun, 31 May 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/ai-observability-vs-monitoring https://www.twilio.com/en-us/blog/insights/ai-observability-vs-monitoring Jesse Sumrak Industry Insights Unlike AI chatbots, an AI agent can take actions, like placing an order or booking a reservation. Learn more about what AI agents are and how they work. Tue, 26 May 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/ai-agents-explained https://www.twilio.com/en-us/blog/developers/ai-agents-explained Kelley Robinson Kat McCormick Sweeney, Paul Kamp, Noah Mogil Developer Insights Use Twilio Conversation Intelligence to drive real-time agent assistance and script adherence in Twilio Flex. Mon, 25 May 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/developers/tutorials/product/real-time-conversation-intelligence-flex https://www.twilio.com/en-us/blog/developers/tutorials/product/real-time-conversation-intelligence-flex Curtis Swartzentruber, Ruma Nair, Jeff Eiden Lenore Files, Paul Kamp Developer Insights Email seed list testing is a valuable tool in the deliverability toolbox, but it’s not a crystal ball. Learn how to effectively use seed list testing. Mon, 25 May 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/email-seed-list-testing https://www.twilio.com/en-us/blog/insights/email-seed-list-testing Denis O'Sullivan Jesse Sumrak Industry Insights Wed, 20 May 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/products/launches/the-power-of-the-grey-bubble--why-apple-messages-for-business-is https://www.twilio.com/en-us/blog/products/launches/the-power-of-the-grey-bubble--why-apple-messages-for-business-is Chris Cadotte, Sebastian Del Aguila Fiocco Product News AI observability is how you know your AI is working correctly instead of just running. Here's what it is, how it works, and what to look for in 2026. Wed, 20 May 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/ai-observability https://www.twilio.com/en-us/blog/insights/ai-observability Jesse Sumrak Industry Insights AI changes how your call center team spends time. The calls that never needed a human get handled automatically, and agents get to handle valuable interactions. Tue, 19 May 2026 20:00:00 -0400 https://www.twilio.com/en-us/blog/insights/reduce-call-center-costs-ai https://www.twilio.com/en-us/blog/insights/reduce-call-center-costs-ai Jesse Sumrak Industry Insights