Tag Archives: Business Process and Logistics

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Fancy Hands Saves Summer One Errand At A Time With Twilio

Summer presents a classic problem of supply versus demand. There are only so many days to lay out in the park, get lost in the…Full Article

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Splunk Dials In Data With Twilio: Using Call and SMS Tracking To Measure Success

“Time kills all deals.” We’ve all heard the expression. It’s folksy. It’s colloquial. But, it’s not quite actionable. How do you correct your time-wasting mistakes…Full Article

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Clockwise MD Lets You Skip The Waiting Room With Twilio SMS

You can’t skip the wait, but you can skip the waiting room. To avoid hanging out in the foyer of your doctor’s office all day,…Full Article

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How a Load Test Saved a Florida County Election Call Center in Four Lines of Code

During presidential elections, you’ll see all sorts of campaigns urging you to “Rock The Vote,” “Get Out And Vote,” and (more aggressively) “Vote or Die!”…Full Article

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Scaling Support Fast With Twilio and WebRTC: Where To Find Twilio At WebRTC World

WebRTC is changing the way businesses communicate with customers, making it easier for companies to scale their support teams and provide help across multiple platforms.…Full Article

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Introducing Twilio SMS on Toll-Free Numbers

Toll-free numbers have gotten a bad rap when it comes to customer experience. No customer wants to navigate complicated IVRs, stay on hold for ages,…Full Article

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Creating An Agile Contact Center: Find Twilio at Call Center Week

Customer satisfaction is critical to expanding your business. If you don’t have the right tools to deliver a great customer experience, you’ll be left behind.…Full Article

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Lowering the Barrier to Enter the Sharing Economy: Airenvy Communicates Clearly with Twilio SMS

It’s almost like getting paid to go on vacation. Renting out your house or apartment while you’re out of town is an easy way to…Full Article

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#CXRoadshow: Build Or Buy: Shipping A Great Customer Experience Faster With Software Communications

For companies looking to scale, or simply scale fast, choosing the right communications plan is crucial. At our London stop on the Engineering The Customer…Full Article