Tag Archives: Business Process and Logistics

Florida Election

How A Load Test Saved A Florida County Election Call Center In 4-lines of Code

During presidential elections, you’ll see all sorts of campaigns urging you to “Rock The Vote,” “Get Out And Vote” and (more aggressively) “Vote or Die!”…Full Article

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Scaling Support Fast With Twilio and WebRTC: Where To Find Twilio At WebRTC World

WebRTC is changing the way businesses communicate with customers, making it easier for companies to scale their support teams and provide help across multiple platforms.…Full Article

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Introducing Twilio SMS on Toll-Free Numbers

Toll-free numbers have gotten a bad rap when it comes to customer experience. No customer wants to navigate complicated IVRs, stay on hold for ages,…Full Article

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Creating An Agile Contact Center: Find Twilio at Call Center Week

Customer satisfaction is critical to expanding your business. If you don’t have the right tools to deliver a great customer experience, you’ll be left behind.…Full Article

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Lowering the Barrier to Enter the Sharing Economy: Airenvy Communicates Clearly with Twilio SMS

It’s almost like getting paid to go on vacation. Renting out your house or apartment while you’re out of town is an easy way to…Full Article

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#CXRoadshow: Build Or Buy: Shipping A Great Customer Experience Faster With Software Communications

For companies looking to scale, or simply scale fast, choosing the right communications plan is crucial. At our London stop on the Engineering The Customer…Full Article

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Introducing Message Delivery Information: Helping You Track And Deliver More Messages With Twilio

Crafting the right message is one part of the picture when you’re communicating with customers. You need to make sure your message is delivered to…Full Article

Wix

Wix Takes Customer Experience Into Their Own Hands And Builds A Twilio-Powered Call Center

Meet Wix, a platform that allows anyone to easily build customized websites or online stores. They take their customer service seriously, and when users have…Full Article

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#CXRoadshow: Atlanta & London Sold Out! Get Tickets for Upcoming Cities Now

Last week, The Engineering The Customer Experience Roadshow came to Atlanta for the first sold out stop on a six city tour, and boy did…Full Article