Tag Archives: call center

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Building Better Phone Trees With Twilio

When you phone your bank, what combination of keys do you have to press to talk to a human being? If you don’t know, try…Full Article

Customer Service Solutions with Twilio: Build Your Call Center Your Way

Throughout the years, we have identified that many of our customers are using us to power their customer service needs. Today, we are very excited…Full Article

Unlock the Potential of Queue with the Press of a Button (or two)

In September we introduced you to <Queue>, a simple way to build and manage call queues with just a few lines of TwiML. Queue gives…Full Article

Extending Click-to-Call to Simultaneously Call Multiple Numbers

Did you know Twilio has an exhaustive list of HowTos and Example Code? Whether you’re new to Twilio, or just looking to get a jump…Full Article

Call Redirection via the Twilio REST API

Twilio is excited to announce the addition of asynchronous call redirection to the Twilio REST API.  This feature opens a wide range of advanced call…Full Article