Tag Archives: call center

Customer Service Solutions with Twilio: Build Your Call Center Your Way

Throughout the years, we have identified that many of our customers are using us to power their customer service needs. Today, we are very excited to formally introduce Twilio for the call center market. Twilio gives you all of the … Continue reading →

Posted by twilio on May 1, 2013 Tagged , ,

Unlock the Potential of Queue with the Press of a Button (or two)

In September we introduced you to <Queue>, a simple way to build and manage call queues with just a few lines of TwiML. Queue gives you the ability to easily route inbound calls, whether you are building a simple call … Continue reading →

Posted by twilio on February 5, 2013 Tagged , , , , ,

Extending Click-to-Call to Simultaneously Call Multiple Numbers

Did you know Twilio has an exhaustive list of HowTos and Example Code? Whether you’re new to Twilio, or just looking to get a jump start on your latest project, this is a great place to see some how some … Continue reading →

Posted by John Sheehan on May 18, 2010 Tagged , , , , , , , ,

Call Redirection via the Twilio REST API

Twilio is excited to announce the addition of asynchronous call redirection to the Twilio REST API.  This feature opens a wide range of advanced call queuing, call center, and enterprise uses.   Using the call redirect API, you can interrupt an … Continue reading →

Posted by Danielle Morrill on September 9, 2009 Tagged , , , , , , , , , , ,