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Tag Archives: call-queue
Twilio Queue: Building a Call Queue Metrics Dashboard
Whether you’re running a call center, just a small office, or have to deal with all of the incoming calls for an event one night, putting people on hold (aka call queuing) is important, but often a difficult technical process. … Continue reading
Posted by
Devin Rader on September 7, 2012
Tagged .net, call-queue, data, metrics, Queue
Call Redirection via the Twilio REST API
Twilio is excited to announce the addition of asynchronous call redirection to the Twilio REST API. This feature opens a wide range of advanced call queuing, call center, and enterprise uses. Using the call redirect API, you can interrupt an … Continue reading
Posted by
Danielle Morrill on September 9, 2009
Tagged api, asynchronous-call-redirect, call center, call-queue, call-redirect, hold, hold-music, redirect, redirection, REST API, telephony, twilio