Tag Archives: customer experience

Reshaping the Contact Center for a New Era of Customer Interactions

With contact centers facing increasing requirements for agility, flexibility and cost reduction—along with an increasingly sophisticated customer—the time to consider moving to the cloud is now. If you’ve been considering this shift for your company, join our upcoming webinar featuring … Continue reading →

Posted by twilio on January 21, 2013 Tagged , , , , , , ,

Booking Bug Leverages Twilio SMS To Empower Small Businesses

The inspiration for BookingBug arose when CEO Glenn Shoosmith was having trouble booking a squash game at his sports center. Realizing that many service businesses lacked an efficient means of online scheduling, he set out to create one. Together with Gregory … Continue reading →

Posted by Kyle Kelly-Yahner on November 9, 2012 Tagged , , , ,

UserConf in October: Putting Customers First

Hey, don’t worry. No one at UserConf will try to pitch you. UserConf has a strict no-pitch policy so attendees can focus on what matters– the customer. UserVoice and CoSupport teamed up to organize an event where product is put … Continue reading →

Posted by Kyle Kelly-Yahner on September 24, 2012 Tagged , ,

Podcast Interview: Harley Manning of Forrester Talks Customer Experience, New Book “Outside In”

Understanding your customers can make or break your business. Companies are realizing that creating outstanding user experiences and making your business customer-focused is the key to success. In his latest book, Forrester Analyst Harley Manning explores how to create outstanding … Continue reading →

Posted by Meghan Murphy on September 7, 2012 Tagged , , , ,