Tag Archives: customer experience

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RSVP Now! Join the Twilio Roadshow Featuring eHarmony, Handybook, Lyft and More

This summer, the Engineering The Customer Experience Roadshow is coming to your city. Joined by Google, LiveOps, OneReach, SendHub, DocuSign, and Plantronics, we’re setting off…Full Article

Reshaping the Contact Center for a New Era of Customer Interactions

With contact centers facing increasing requirements for agility, flexibility and cost reduction—along with an increasingly sophisticated customer—the time to consider moving to the cloud is…Full Article

Booking Bug Leverages Twilio SMS To Empower Small Businesses

The inspiration for BookingBug arose when CEO Glenn Shoosmith was having trouble booking a squash game at his sports center. Realizing that many service businesses lacked…Full Article

UserConf in October: Putting Customers First

Hey, don’t worry. No one at UserConf will try to pitch you. UserConf has a strict no-pitch policy so attendees can focus on what matters–…Full Article

Podcast Interview: Harley Manning of Forrester Talks Customer Experience, New Book “Outside In”

Understanding your customers can make or break your business. Companies are realizing that creating outstanding user experiences and making your business customer-focused is the key…Full Article