Tag Archives: customer service

Twilio Tech Talks Video: The Art Of Documentation, Empowering Users

Rob Zazueta may be new to Mashery, but he has over 15 years of development and documentation experience. Only two and a half weeks into…Full Article

Customer Service Solutions with Twilio: Build Your Call Center Your Way

Throughout the years, we have identified that many of our customers are using us to power their customer service needs. Today, we are very excited…Full Article

Unlock the Potential of Queue with the Press of a Button (or two)

In September we introduced you to <Queue>, a simple way to build and manage call queues with just a few lines of TwiML. Queue gives…Full Article

GoCardless Creates Data Driven Support Using Twilio Powered Nodephone

This is a syndicated post, originally posted by Tim Rogers, Customer Support Manager at UK-based GoCardless, a service that allows you to accept  payment via…Full Article

Reshaping the Contact Center for a New Era of Customer Interactions

With contact centers facing increasing requirements for agility, flexibility and cost reduction—along with an increasingly sophisticated customer—the time to consider moving to the cloud is…Full Article

premium-support-brand

Premium Support for 24/7 Help From Twilio

All customers are different, and so are their support needs. Last week, we announced three new paid Premium Support plans for those customers who need…Full Article

Fruition Partners FruPhone in ServiceNow

Twilio Teams Up With Fruition Partners To Bring Cloud Communications To ServiceNow

At Twilio, we believe that the effort to bring cloud communications to global companies and brands is best done with friends, so today, we are…Full Article

Todd Thompson Changes the Way A Network of Auto Dealers Uses The Phone

Steele Auto transforms its business with a handful of Twilio-powered apps. Todd Thompson’s saga begins two years ago in the back office of Steele Auto,…Full Article

Zendesk's Adrian McDermott talks about building a virtual call center and dispels myths about phone support

At the 2011 Twilio Conference, Zendesk’s AdrianMcDermott presented the Twilio-powered Zendesk Voice. Zendesk Voice uses Twilio Client to build VoIP capabilities into Zendesk’s customer support software, turning Zendesk Voice…Full Article