Tag Archives: customer service

Customer Service Solutions with Twilio: Build Your Call Center Your Way

Throughout the years, we have identified that many of our customers are using us to power their customer service needs. Today, we are very excited to formally introduce Twilio for the call center market. Twilio gives you all of the … Continue reading →

Posted by twilio on May 1, 2013 Tagged , ,

Unlock the Potential of Queue with the Press of a Button (or two)

In September we introduced you to <Queue>, a simple way to build and manage call queues with just a few lines of TwiML. Queue gives you the ability to easily route inbound calls, whether you are building a simple call … Continue reading →

Posted by twilio on February 5, 2013 Tagged , , , , ,

GoCardless Creates Data Driven Support Using Twilio Powered Nodephone

This is a syndicated post, originally posted by Tim Rogers, Customer Support Manager at UK-based GoCardless, a service that allows you to accept  payment via links. Tim set up an internal tool for GoCardless called “Nodephone” using Twilio, Node.js, and … Continue reading →

Posted by Kyle Kelly-Yahner on January 23, 2013 Tagged , , , , ,

Reshaping the Contact Center for a New Era of Customer Interactions

With contact centers facing increasing requirements for agility, flexibility and cost reduction—along with an increasingly sophisticated customer—the time to consider moving to the cloud is now. If you’ve been considering this shift for your company, join our upcoming webinar featuring … Continue reading →

Posted by twilio on January 21, 2013 Tagged , , , , , , ,

Premium Support for 24/7 Help From Twilio

All customers are different, and so are their support needs. Last week, we announced three new paid Premium Support plans for those customers who need guaranteed response times, phone support and 24×7 emergency response. So what does Premium Support mean … Continue reading →

Posted by twilio on October 25, 2012 Tagged , ,

Twilio Teams Up With Fruition Partners To Bring Cloud Communications To ServiceNow

At Twilio, we believe that the effort to bring cloud communications to global companies and brands is best done with friends, so today, we are proud to announce our partnership with Fruition Partners. Founded in 2003, Fruition Partners is a … Continue reading →

Posted by Dan Kaplan on May 7, 2012 Tagged , , , ,

Todd Thompson Changes the Way A Network of Auto Dealers Uses The Phone

Steele Auto transforms its business with a handful of Twilio-powered apps. Todd Thompson’s saga begins two years ago in the back office of Steele Auto, a network of car dealerships in Nova Scotia. Steele Auto was doing what most car … Continue reading →

Posted by Dan Kaplan on January 31, 2012 Tagged , ,

Zendesk's Adrian McDermott talks about building a virtual call center and dispels myths about phone support

At the 2011 Twilio Conference, Zendesk’s AdrianMcDermott presented the Twilio-powered Zendesk Voice. Zendesk Voice uses Twilio Client to build VoIP capabilities into Zendesk’s customer support software, turning Zendesk Voice into a virtual call center. Thanks to Twilio Client’s click-to-call capabilities, a consumer can reach … Continue reading →

Posted by Dan Kaplan on November 15, 2011 Tagged

AutoClaims Direct uses Twilio to build a virtual phone system

With employees distributed throughout the country, AutoClaims Direct – a services and technology company in the Property & Casualty insurance claims industry – needed a virtual telephone system for its distributed “virtual” office. After exploring a variety of off-the-shelf options and finding … Continue reading →

Posted by Dan Kaplan on October 11, 2011 Tagged