Tag Archives: customer service

Customer Support via SMS with Zendesk

A few weeks ago, I was given a challenge: Replace email with SMS for customer support using Zendesk. If you’re not familiar with Zendesk, it’s a flexible helpdesk system that allows customers to send email and create a ticket. The … Continue reading →

Posted by Keith Casey on September 9, 2011 Tagged , , , ,

RingDNA dials call tracking, IVR and virtual call center into Salesforce

Years ago (circa 2005) when DemandResults’ founder and CEO, Howard Brown, had to set up a Salesforce-integrated call tracking solution for a behavioral healthcare lead-gen company, he was feeling the pain. To track phone leads from 400 unique telephone numbers, … Continue reading →

Posted by Dan Kaplan on August 29, 2011 Tagged , , , ,

Chat With Your Customers Instantly With SnapEngage

SnapEngage is a live chat web service that allows business owners to add a live chat popup to their website so they can engage their customers immediately. Visitors can chat instantly with a representative without having to install any software … Continue reading →

Posted by admin on July 6, 2011 Tagged , , , ,

Buzzbeeper Uses Twilio to Help Businesses Understand What Their Customers Think

Buzzbeeper is a new, easy-to-use service that actively helps businesses find out what their customers think about them, giving them better control over their brand and reputation. Customers can provide simple ratings via voice and SMS (powered by Twilio), which … Continue reading →

Posted by admin on May 13, 2011 Tagged , , , ,

Andrew Albrechtsen wins "Powering Up Customer Service" Twilio Developer Contest

Our latest netbook contest category wrapped up last Sunday and we’re happy to announce that Andrew Albrechtsen of Photography Avenue has won for his “Powering up Customer Service” entry. Andrew is currently an Information Systems major (and photography minor) at … Continue reading →

Posted by John Sheehan on June 16, 2010 Tagged , , , ,

Features Wishlist

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Posted by twilio on October 8, 2009 Tagged , ,

Twilio IRC Chat

Join us in the Twilio IRC channel to get your questions answered or talk with other developers working on Twilio-powered projects. Someone from Twilio is almost always hanging around so feel free to say something at any time. We also … Continue reading →

Posted by twilio on August 25, 2009 Tagged , ,

Happy Friday, Happy Customers

After signing up for a Twilio account, new users receive a series of emails from us introducing them to what Twilio is all about, providing resources to help developers get started, and making suggestions for becoming a part of our … Continue reading →

Posted by Danielle Morrill on July 24, 2009 Tagged , , , , , ,

Expensify.com Uses Twilio to Power Credit Card Validaton and Customer Support

If you’re like me, expense reports are a hassle and a frustration. Saving receipts? Reviewing credit card statements line by line? Waiting to get reimbursed? I get stressed out just thinking about it, and even more stressed about what will … Continue reading →

Posted by Danielle Morrill on April 20, 2009 Tagged , ,