Tag Archives: customer service

Zendesk's Adrian McDermott talks about building a virtual call center and dispels myths about phone support

At the 2011 Twilio Conference, Zendesk’s AdrianMcDermott presented the Twilio-powered Zendesk Voice. Zendesk Voice uses Twilio Client to build VoIP capabilities into Zendesk’s customer support software, turning Zendesk Voice…Full Article

AutoClaims Direct uses Twilio to build a virtual phone system

With employees distributed throughout the country, AutoClaims Direct – a services and technology company in the Property & Casualty insurance claims industry – needed a virtual telephone…Full Article

Customer Support via SMS with Zendesk

A few weeks ago, I was given a challenge: Replace email with SMS for customer support using Zendesk. If you’re not familiar with Zendesk, it’s…Full Article

RingDNA dials call tracking, IVR and virtual call center into Salesforce

Years ago (circa 2005) when DemandResults’ founder and CEO, Howard Brown, had to set up a Salesforce-integrated call tracking solution for a behavioral healthcare lead-gen…Full Article

Chat With Your Customers Instantly With SnapEngage

SnapEngage is a live chat web service that allows business owners to add a live chat popup to their website so they can engage their…Full Article

Buzzbeeper Uses Twilio to Help Businesses Understand What Their Customers Think

Buzzbeeper is a new, easy-to-use service that actively helps businesses find out what their customers think about them, giving them better control over their brand…Full Article

Andrew Albrechtsen wins "Powering Up Customer Service" Twilio Developer Contest

Our latest netbook contest category wrapped up last Sunday and we’re happy to announce that Andrew Albrechtsen of Photography Avenue has won for his “Powering…Full Article

Features Wishlist

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Twilio IRC Chat

Join us in the Twilio IRC channel to get your questions answered or talk with other developers working on Twilio-powered projects. Someone from Twilio is…Full Article