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Tag Archives: customer support
Customer Support via SMS with Zendesk
A few weeks ago, I was given a challenge: Replace email with SMS for customer support using Zendesk. If you’re not familiar with Zendesk, it’s a flexible helpdesk system that allows customers to send email and create a ticket. The … Continue reading
Posted by
Keith Casey on September 9, 2011
Tagged api, customer service, customer support, SMS notifications, zendesk