Tag Archives: Help Desk

GoCardless Creates Data Driven Support Using Twilio Powered Nodephone

This is a syndicated post, originally posted by Tim Rogers, Customer Support Manager at UK-based GoCardless, a service that allows you to accept  payment via links. Tim set up an internal tool for GoCardless called “Nodephone” using Twilio, Node.js, and … Continue reading →

Posted by Kyle Kelly-Yahner on January 23, 2013 Tagged , , , , ,

General Assembly Video: How To Create A Customer Support Line With Twilio Queue

Rob Spectre and Christopher Castiglione want you to have a little more free time. They also want to save you from running around your office space trying to answer five different support calls at once. In this video “Dialing Into … Continue reading →

Posted by Kyle Kelly-Yahner on January 7, 2013 Tagged , , ,