Tag Archives: metrics

Twilio Queue: Building a Call Queue Metrics Dashboard

Whether you’re running a call center, just a small office, or have to deal with all of the incoming calls for an event one night, putting people on hold (aka call queuing) is important, but often a difficult technical process. … Continue reading

Posted by Devin Rader on September 7, 2012 Tagged , , , ,

Build Twilio-powered call tracking the seOverflow way

Mike Belasco, a Twilio customer and President of Denver SEO company of seOverflow, made an excellent post a few weeks back explaining how to set up call tracking for your business from beginning to end using Twilio. It is a … Continue reading

Posted by Danielle Morrill on January 7, 2010 Tagged , , , , , , , , , , , , , ,