Tag Archives: Queue

thinkvoice

From Push To Pull: ThinkVoice Revamps Their Phone System And Customer Service With Twilio Queue

Think of being on hold as being in a waiting room with no receptionist. You sit and wait. Eventually someone greets you. If you’re lucky,…Full Article

Queue: The Gathering

Twilio recently added the ability to use the <Gather> verb in the TwiML you use to provide a callers experience while in a queue. This…Full Article

Unlock the Potential of Queue with the Press of a Button (or two)

In September we introduced you to <Queue>, a simple way to build and manage call queues with just a few lines of TwiML. Queue gives…Full Article

Queue Call In Hour: Books, Burritos and The Q Continuum

Yesterday we wrapped up our first ever Queue Call In Hour with Jeff Lawson live on the line, taking your calls and questions. The community…Full Article

Dial in to the Queue Call-in Hour with Jeff Lawson this Thursday

Turn up your volumes and tune in to Twilio 133.7, it’s time for the <Queue> Call-in Hour. Prepare your questions and get ready to dial…Full Article

Twilio Queue: Building a Call Queue Metrics Dashboard

Whether you’re running a call center, just a small office, or have to deal with all of the incoming calls for an event one night,…Full Article

Meet Queue: A New Twilio Verb To Simplify Call Queues

Today we introduce you to <Queue>, the newest member of the Twilio family. This new verb allows developers to build a call queue in just…Full Article

Developer Contest: Queue, the Newest Member of the Twilio family

Today we announced a brand new TwiML verb to the Twilio family: meet <Queue>. In celebration of this newly launched verb, we’re kicking off a…Full Article