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Tag Archives: rackspace cloud
FastCustomer Uses Twilio's Voice API to Make Short Work of Waiting on Hold
Millions of people are on hold right now. Southwest Airlines alone handles 110,000 calls a day. On one side of these calls is an army of machines, and on the other side are people wasting their time waiting until an … Continue reading
Posted by
Rahim Sonawalla on April 22, 2011
Tagged fastcustomer, rackspace cloud, voice API, voice-app