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Tag Archives: Sales Communications
Thumbtack.com uses SMS alerts to streamline sales and marketing communications
Launched in 2009, Thumbtack.com is an online directory that connects trade professionals like plumbers, gardeners and dentists to customers in need of their services. Thumbtack did research and found that text messaging (SMS) was the best way to communicate with their customer … Continue reading
Posted by
admin on November 9, 2011
Tagged Marketing and Lead Management, Sales Communications, SMS Alerts, SMS notifications
RingDNA dials call tracking, IVR and virtual call center into Salesforce
Years ago (circa 2005) when DemandResults’ founder and CEO, Howard Brown, had to set up a Salesforce-integrated call tracking solution for a behavioral healthcare lead-gen company, he was feeling the pain. To track phone leads from 400 unique telephone numbers, … Continue reading
Posted by
Dan Kaplan on August 29, 2011
Tagged call tracking, customer service, IVR, ringdna, Sales Communications
Twilio Powers Epicom’s Universal Click-to-Call for SugarCRM
This is a guest post by Erik Wikman, Engineering Manager at Epicom Corporation. A snow storm totaling 1.25 inches in Austin, Texas this past winter yielded the development of several Twilio-based products including a Universal Click-to-Call plugin for SugarCRM. Epicom responded quickly … Continue reading
Posted by
admin on July 26, 2011
Tagged click-to-call, CRM, epicom, Sales Communications, sugar crm, telephony
Chat With Your Customers Instantly With SnapEngage
SnapEngage is a live chat web service that allows business owners to add a live chat popup to their website so they can engage their customers immediately. Visitors can chat instantly with a representative without having to install any software … Continue reading
Posted by
admin on July 6, 2011
Tagged chat, customer service, engage, Sales Communications, snapengage
Epicom Powers SugarCRM with Twilio Voice and SMS Features
SugarCRM users now have voice and SMS capabilities built into their CRM platforms, thanks to Epicom and Twilio! Epicom, a customer relationship management company, has designed and developed voice and SMS integrations with SugarCRM. Users can now use Epicom’s Click-to-Dial … Continue reading
Posted by
Rahim Sonawalla on April 5, 2011
Tagged click-to-dial, epicom, Sales Communications, sms, sugarcrm, voice