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Tag Archives: zendesk
Zendesk Extends Program to Twilio Conference Attendees
At Twilio, we are no strangers to the simplicity and efficiency of the Zendesk platform. In fact, we use this help desk software every day to smoothly manage the workflows of customer support. We have also seen several developers integrate the … Continue reading
Posted by
Meghan Grady on September 22, 2011
Tagged twilio conference, zendesk
Customer Support via SMS with Zendesk
A few weeks ago, I was given a challenge: Replace email with SMS for customer support using Zendesk. If you’re not familiar with Zendesk, it’s a flexible helpdesk system that allows customers to send email and create a ticket. The … Continue reading
Posted by
Keith Casey on September 9, 2011
Tagged api, customer service, customer support, SMS notifications, zendesk