Category Archives: Uncategorized

Celebrating the 20th Anniversary of the Text Message: History of the SMS

From sharing our favorite emojis to reaching millions in just one text message, SMS is something we couldn’t imagine communications without. Today we’re celebrating the 20th anniversary of one of communications’ defining mediums. Below is the history of the SMS, … Continue reading →

Posted by Meghan Murphy on December 3, 2012 Tagged , ,

You Need My Guy: How a DryWall Mishap Sparked a Social Hiring Site

Joe Cassara (pictured right) hired a drywall contractor who had multiple references, all of which checked out. Still, he left Joe with some poorly hung drywall and tasked with finding another handyman to fix the job he just paid for.  While … Continue reading →

Posted by Kyle Kelly-Yahner on November 14, 2012 Tagged , , ,

Sessions Keeps Your Workouts Honest w/ Twilio SMS

Sure, working out is hard. For me, getting to the gym is even harder. I have to pack my gym bag the night before, set multiple alarms to get up in time to get to the gym before work, and … Continue reading →

Posted by Kyle Kelly-Yahner on October 23, 2012 Tagged , , ,

What is the Future of Communications? TwilioCon Speakers Weigh In

Smoke Signals, SMS, and Sketchy Marketing Tactics This year’s TwilioCon focuses on building the future of communications. We’re bringing together the developers and DOers who are busy creating this future to discuss what communications will look like down the road. … Continue reading →

Posted by Kyle Kelly-Yahner on October 5, 2012 Tagged , ,

Get Started with Twilio Voice: Record Caller’s Voice Screencast

In the fourth installment of Twilio’s Voice Quickstart Series, we introduce you to the <Record> verb. This walkthrough shows you how to set up an interactive IVR so your caller can be connected to another number, as demonstrated in the previous … Continue reading →

Posted by Jonathan Gottfried on Tagged , , , , ,

UserConf in October: Putting Customers First

Hey, don’t worry. No one at UserConf will try to pitch you. UserConf has a strict no-pitch policy so attendees can focus on what matters– the customer. UserVoice and CoSupport teamed up to organize an event where product is put … Continue reading →

Posted by Kyle Kelly-Yahner on September 24, 2012 Tagged , ,

Queue Call In Hour: Books, Burritos and The Q Continuum

Yesterday we wrapped up our first ever Queue Call In Hour with Jeff Lawson live on the line, taking your calls and questions. The community dialed in to ask Jeff hard hitting questions like “How does Twilio leverage events to … Continue reading →

Posted by Kyle Kelly-Yahner on September 14, 2012 Tagged , , , , , ,

Podcast Interview: Harley Manning of Forrester Talks Customer Experience, New Book “Outside In”

Understanding your customers can make or break your business. Companies are realizing that creating outstanding user experiences and making your business customer-focused is the key to success. In his latest book, Forrester Analyst Harley Manning explores how to create outstanding … Continue reading →

Posted by Meghan Murphy on September 7, 2012 Tagged , , , ,

TwilioCon 2012: President of frog Doreen Lorenzo to Keynote

The countdown begins! TwilioCon is coming in October and we’ve got a serious line of speakers and content. Today we’re very excited to announce keynote speaker Doreen Lorenzo, President of frog, who will speak to the intersection of design with … Continue reading →

Posted by Meghan Murphy on September 6, 2012 Tagged , , , ,