Category Archives: Voice Applications

The International App: YooTok Offers Easy International Calling with Twilio

When my two sisters were both abroad at the same time, it was hard finding time to Skype with three different schedules and three different time zones. It would have been easier just to call them, but that wasn’t an … Continue reading →

Posted by Kyle Kelly-Yahner on January 29, 2013 Tagged , , ,

Reshaping the Contact Center for a New Era of Customer Interactions

With contact centers facing increasing requirements for agility, flexibility and cost reduction—along with an increasingly sophisticated customer—the time to consider moving to the cloud is now. If you’ve been considering this shift for your company, join our upcoming webinar featuring … Continue reading →

Posted by twilio on January 21, 2013 Tagged , , , , , , ,

Codecademy Launches New Lessons with Twilio, New API Partners

Codecademy wants to help anyone learn how to code, so  people at least have a basic understanding of programming. Last January the team declared 2012 “Code Year”, challenging anyone and everyone to learn programming skills. Over 450,000 people joined, including NYC Mayor … Continue reading →

Posted by Meghan Murphy on January 9, 2013 Tagged , , , , , , , , ,

Publik Demand Gives Customers A Voice With Twilio

When I flew home to Maryland last week, I dealt with some downright awful customer service. Not your run of the mill flight attendant, tired from the holiday travel insanity. This was exceptional. I tweeted about my experience and quickly … Continue reading →

Posted by Kyle Kelly-Yahner on January 8, 2013 Tagged , , ,

General Assembly Video: How To Create A Customer Support Line With Twilio Queue

Rob Spectre and Christopher Castiglione want you to have a little more free time. They also want to save you from running around your office space trying to answer five different support calls at once. In this video “Dialing Into … Continue reading →

Posted by Kyle Kelly-Yahner on January 7, 2013 Tagged , , ,

How I Built My Mom A Donna Summer Themed Conference Line

On Christmas Day, my Mom’s phone rings off the hook. Every member of my gigantic family is calling, wishing her a happy birthday, and wishing our family a Merry Christmas. The phone is passed from me to my sister, to … Continue reading →

Posted by Kyle Kelly-Yahner on January 4, 2013 Tagged , ,

Top 5 Twilio Holiday Hacks

The holidays are here! Finally extra time to work on your own projects or start a new one.  Whether you’re looking to hack hardware, try something different or work on something in progress, here is a list of fun projects … Continue reading →

Posted by Kyle Kelly-Yahner on December 21, 2012 Tagged , ,

Ringing In The Anniversary of Callin’ Oates

One year ago today Callin’ Oates, the emergency Hall and Oates hotline, launched with much fanfare. And to celebrate, the Callin’ Oates family is growing, with eight brand spankin’ new (old) Hall and Oates tracks and four additional punny hotlines … Continue reading →

Posted by Kyle Kelly-Yahner on December 20, 2012 Tagged , , ,

Using Twilio and ServiceNow for IT Management by Fruition Partners

This guest post is by Patrick Stonelake, Director of Innovations at Fruition Partners, a cloud integration services provider focused on IT Service Management. Patrick is here to introduce a new product that allows for simple integration of Twilio with the … Continue reading →

Posted by Meghan Murphy on December 10, 2012 Tagged , , ,