Learn how Twilio has opened the door for CRM products and apps. By integrating Twilio and building products such as click-to-call, screen-pops, web chats, and call center systems, the usability and the value of CRM is increased. At Epicom, we don't view CRM as just a system, but instead we see it as the centerpiece of an entire ecosystem of web-based applications. Because Twilio's API is easy to work with, robust, and scalable, we are able to build CRM products that directly impact a business.
Amanda Anderson Amanda is the head of marketing for Epicom and has continuously pushed the limits since building the department from the ground up. She enjoys working in technology and is passionate about graphic design, advertising, and the Houston Astros.
SMS integration into the Zaarly offer workflow has been critical to maximizing the experience between two parties and helping facilitate transactions, and Twilio has been the cornerstone behind our own Voice and SMS features. We'll talk more about this ubiquitous and often overlooked feature of our mobile application and how it was implemented in a single evening.
Learn how Epicom built a full subaccount management system for our Twilio product. We'll first take you through a demo of the sign-up process from our public-facing website. After signing-up, an account is automatically created in our SugarCRM system and in our Twilio account. The system then preauthorizes payment with Amazon Flexible Payments Service, and verifies a phone number for use. We will also demo the system's detailed tracking, subscription management, and customer portal. Come see how to make your Twilio product or application completely self-sustaining with a backend billing system..
Twilio is designed to notify your application in realtime about the status of calls in progress. In this session we'll explore how Twilio interacts with your system during and after a call. We'll take a deep dive into the lifecycle of a voice call and SMS message. You will understand the timing of in-call TwiML requests, StatusCallback and Fallback URL requests as well as learn best practices for storing Twilio call information in your own database. This session will help you optimize your Twilio integration and avoid unnecessary requests to the Twilio API.
Panel discussion with community managers of leading developer products companies. Interactive discussion with audience members on how companies and community managers can make developers successful, best practices, lessons learned and hardships along the road, the future of community management and more.
Heather, Vice President of Marketing at Trulia, explains how Trulia grew and expanded their reach and customer experience with voice & SMS.
The typical outbound call center is hamstrung by huge up-front hardware costs, expensive license fees, a fixed capacity, and a shortage of engineers capable of managing their dialer. Using Twilio, Impact Dialing built an incredibly scalable predictive dialer with setup costs or long-term contracts. Twilio allowed us to build our software quickly without worrying about obscure protocols and systems, and has helped us build and release new features quickly and with confidence.
