Discover Twiliocon 2012

7 keynote talks, +30 sessions, +70 speakers

This year we were honored to have an incredible lineup of speakers from across the world, sharing their stories with the Twilio community. From hacking the Internet of Things to deploying next generation systems, the knowledge you need to build the future of communications is right here.


Videos

The Future of Next Gen Communications and You

The Future of Next Gen Communications and You

Jeff Lawson looks at the growth of the Twilio community over the past year and announces new products built for developers, plus an special live coding appearance from Scott Guthrie, Corporate Vice President in Microsoft's Server and Tools Business division.

Building for Billions: API Platform Technology for Global Communication

Building for Billions: API Platform Technology for Global Communication

Evan Cook shares the key technical and architectural principles behind building a truly global API with a special appearance from Veni Singh, Product Manager at @WalmartLabs.

The Intersection of Mobile and Cloud - Fireside Chat with Jeff Lawson

The Intersection of Mobile and Cloud - Fireside Chat with Jeff Lawson

Jeff Lawson sits down with Aaron Levie of Box to discuss the intersection of mobile and the cloud.

Fireside Chat with Naval Ravikant

Fireside Chat with Naval Ravikant

Dave McClure sits down for a one-on-one chat with Naval Ravikant, Founder of AngelList to discuss the trends and best practices for startups in venture capital.

Down to Earth - Designing the Future of Cloud Communications

Down to Earth - Designing the Future of Cloud Communications

Doreen Lorenzo shares how frog approaches design with cloud communications and the future of the user experience.

Tech Mega Trends

Tech Mega Trends

Ron Conway discusses his experience in Silicon Valley and the trends he’s betting on for 2013.

Building a Great Company - Step By Step

Building a Great Company - Step By Step

Steve Blank explores how you can asses your market and build a company that makes a difference.

Breakout Sessions


Twilio Voice 101

Twilio Voice 101

An introduction to Twilio Voice, the product with a simple API that allows you to build call capabilities into any web or mobile app.

Twilio SMS 101

Twilio SMS 101

An introduction to Twilio SMS, the product with a simple API that allows you to build text messaging capabilities into any web or mobile app.

Twilio Client 101

Twilio Client 101

An introduction to Twilio Client, which allows you to build VoIP capabilities into web and mobile apps connecting browsers to devices and vice versa.

Twilio Client SDK for Mobile 101

Twilio Client SDK for Mobile 101

An introduction to the mobile SDK for Twilio Client, the simple API that allows you to build VoIP capabilities directly into your mobile apps.

Panel: Connecting with Customers in Real-Time

Panel: Connecting with Customers in Real-Time

Real time communications is critical in today's world of apps for user engagement, acquisition, marketing and growth. Hear from the startups who are using SMS to connect with customers as well as utilize SMS for business logistics within their apps, and seeing serious results.

Building an Integrated Lead Gen Platform with Twilio

Building an Integrated Lead Gen Platform with Twilio

For markets like auto sales and real estate, marketers know what works - ads. But how do you track the performance of ads when the conversion is calls? LendingTree approached this challenge utilizing next generation communications tools to build a lead generation machine with serious results, flexibility and scale. Learn how they built this solution and how you can drive calls on a performance basis.

Hustling for Hackers: Building Your Personal Brand by Making Your Apps Go Viral

Hustling for Hackers: Building Your Personal Brand by Making Your Apps Go Viral

As a hacker, it's easy to spend all our time head down in code and forget to share what we've created. In this talk. Ricky will share some tips and tricks for hustling (without being a creep!) and talk about why he believes sharing your creations with the world just may change your life...or at least get you featured on national television.

Integrating Voice Into Today's Customer Service

Integrating Voice Into Today's Customer Service

Many view voice as yesterday's way to support customers. But, guess what? People still like talking to people, and companies are waking up to the reality that no technology replaces live customer interaction. Voice isn't just a cost-effective support channel - it's also a great way to increase customer loyalty, and maybe sell something along the way. Sam will dig into a year's worth of Zendesk Voice usage data, and see how Voice stacks up alongside email, web, chat, Twitter, and Facebook as a customer service communication channel.

Selling Your Twilio-Powered Products to Businesses

Selling Your Twilio-Powered Products to Businesses

So, you've created great value with your Twilio-powered application. Wonderful. How do you get that into your customers hands... and your hands onto their credit cards? This session walks you through low and high-touch strategies for marketing and selling into businesses small and very, very large.

Lessons, Learnings, and Challenges of Building a Marketplace

Lessons, Learnings, and Challenges of Building a Marketplace

Marketplaces are the hallowed ground in the minds of some -- from eBay and Craigslist to Airbnb and Uber. Marketplaces mean building a place where your buyers and sellers can both do business. Listen to lessons Zaarly has learned in marketplace-building, including insights into transparency, ratings & reviews, marketing, tools, and what works and what doesn't.

The M Word: Marketing in a Developer's World

The M Word: Marketing in a Developer's World

Developers today must understand the fundamentals of marketing in order to get more users, more revenue, more funding--or even a better job. Marketing is useful. Badly executed marketing, just like poorly written code, can leave lasting scars. In this session, developers will learn how to identify and partner with marketers who "get it." Marketers will learn to address developer painpoints before promising benefits.

Innovation in Big Companies: Leveraging and Integrating Telephony Solutions

Innovation in Big Companies: Leveraging and Integrating Telephony Solutions

Workflow and telephony solutions increase efficiency and empower people by moving process and execution from the desktop to your pocket. Big businesses are now realizing that their people already have the skills to interact on this level - in fact, they expect it. The personal nature of mobile and social connectivity can pay dividends in the complex corporate world. This session will explore how the world’s largest companies can leverage the Twilio toolkit and the innovative ServiceNow platform to move an entire workforce in the same direction.

Funding and Investing: The Business of the Cloud

Funding and Investing: The Business of the Cloud

It's no doubt that the shift to the cloud has had a major impact on the business of software, and how customers consume what we build. This session explores how the cloud is changing which opportunities exist for startups and how startups shold avail themselves of the cloud. The panelists will also chat about the trends, patterns and future around the business of the cloud. Hear leading investors' views on what the role of the cloud is and what you should know for your company.

Security and Fraud Prevention with Next Generation Communications

Security and Fraud Prevention with Next Generation Communications

This panel will look at security in the cloud and how companies are making sure their users are protected. Hear directly from the leading companies on how to approach security and privacy in the cloud, the tools they use and the future of security for end users.

Scaling Call Center Operations with Twilio

Scaling Call Center Operations with Twilio

Learn how RedBeacon, recently acquired by Home Depot, scaled it's IVR call center operations to over 1 million call minutes per month.

How Do You Know? Assessing Your Idea's Viability

How Do You Know? Assessing Your Idea's Viability

It's amazing what new products hit the market and quickly get voted off the island. We've all seen something with major initial buzz but zero viability and sometimes you just have to wonder "what were they thinking?" This session will look at the process of making sure your new idea really has an opportunity with your target market. You'll walk away with tried and true techniques for assessing the opportunity upfront, testing it with the market, and finally rolling it out for the best results possible.

Money and Messages: It's All Data

Money and Messages: It's All Data

The evolution of communications and payments follow a similar path: both are driven by mobile adoption and supported by SMS. We look at a future where ordering pizza and paying for it is as easy as sending Domino's a text message. What if we could integrate a payment into that same process? In this session, we'll explore the Dwolla API and how you can integrate Twilio SMS for a unified payment solution.

Demos are Magic Shows and Other Lessons from the World's Largest Meetup

Demos are Magic Shows and Other Lessons from the World's Largest Meetup

Founded in 2004, with just a handful of people hanging out in a conference room, NY Tech Meetup has grown to become the largest Meetup in the world. With over 27,000 members, it is now a non-profit that supports New York’s growing technology community. What have we learned in the process? How are demos like magic shows? What makes a good demo stand out from a bad one? And how did a monthly demo event contribute to the growth of an industry?

Digital Democracy: Engaging Citizens One SMS at a Time

Digital Democracy: Engaging Citizens One SMS at a Time

Governments must serve all citizens despite limited resources, so how do they empower the populace with the tools and resources to enable conversations around issues such as transit, emergency preparedness, and budget allocation? How can we inspire a more engaged citizenry through more responsive and technologically proficient government institutions? This discussion will explore SMS in the civic space, the challenges faced, the successes, failures, as well as some surprises from three different Code For America Fellows.

Hacking in 3D with Ninja Blocks: The Internet of Things

Hacking in 3D with Ninja Blocks: The Internet of Things

Discover the internet of things, where one can control physical things in a physical world via actions in the cloud. In this session, we will live code something fun that interacts with the real world using Twilio and the Ninja API--bring your ideas.

Twilio and Salesforce: Building SMS and Voice Into Force.com

Twilio and Salesforce: Building SMS and Voice Into Force.com

The Twilio Helper Library for Salesforce provides an Apex interface to Twilio, making it easy to send and receive voice calls and text messages from the Sales and Service Clouds, and your own Force.com applications. This session will get you started with the helper library, show you how to leverage Twilio for SMS lead generation in just a few lines of Apex code, and walk you through creating a simple, yet powerful, interactive voice response (IVR) system that greets callers by name and routes their calls to the correct representative.

Twilio Product Release Announcements

Twilio Product Release Announcements

Take an in-depth look at the newly launched tools and APIs for developers, all from Team Twilio. In this session, we’ll get hands-on with the latest services that help make your life as a developer easier. Whether you're new to Twilio or a pro, join us to explore the latest and greatest from Twilio.

Building a Personal Customer Support Platform

Building a Personal Customer Support Platform

At Hulu, we believe that every user interaction should be a “Wow!” moment. Customer support is no exception. We had a ton of questions when we started thinking about building a customer support platform: how can we respond to every contact as fast and as efficiently as possible? What contact channels should we monitor and how? How can we provide a “brain-spray awesome” experience to every user? What does a 360 degree view of a customer look like? We’ll speak about how we answered these questions at Hulu, including our choice of technologies like Twilio and backend infrastructure, while taking a deep technical dive into the tools and services we created to realize our solution. Finally, we’ll look at how we measure our success with our customers, the metrics we found were useful to track, and the direction we hope to go with our growing customer base in the future.

Designing Hypermedia APIs

Designing Hypermedia APIs

Rails did a lot to bring REST to developers, but its conception leaves the REST devotee feeling a bit empty. In this talk, Steve will explain how to design your APIs so that they truly embrace the web and HTTP. Just as there's an impedance mismatch between our databases, our ORMs, and our models, there's an equal mismatch between our applications, our APIs, and our clients. Pros and cons of this approach will be discussed, as well as why we aren't building things this way yet.

Going Global: International Voice and SMS

Going Global: International Voice and SMS

Learn all you need to know to take your Twilio applications global. This session will cover how to use SMS around the world and how to deploy phone numbers in multiple countries, alongside tips and tricks to give your user base the best global experience possible.

Your Data is Sexy and You (Don't) Know It

Your Data is Sexy and You (Don't) Know It

If you deal with a lot of data, designing an interface that's easy to use can be a big challenge. In this session, get familiar with the process of creating a dashboard that displays a lot of data in a clean and intuitive way. We'll focus on some practical design principles that will help make your data easy to understand and retain. You'll walk away with solid tips to create your own data dashboard and have a better understanding of what works and what doesn’t when displaying big data.

Make Your Apps Talk: Twilio Client for Browser and Mobile

Make Your Apps Talk: Twilio Client for Browser and Mobile

Twilio Client lets any browser, phone or tablet talk using only a data connection. With Twilio Client, you can embed voice directly into your web, iPhone or Android apps. This session covers the latest Twilio Client technology and APIs, and also provides best practices in embedding Twilio Client into apps for sales, support, conference calls and more.

How to Support 10,000 Incoming Calls and Have Fun Doing It

How to Support 10,000 Incoming Calls and Have Fun Doing It

The Twilio platform can support tens of thousands of simultaneous calls, however, your target can not. We'll take a look at an advocacy use case, where 10,000 engaged activists picked up the phone to dial their legislator. This session will give you the tips and techniques to benefit you, your callers and your mission when supporting massive numbers of inbound calls. We'll cover Twilio features like voicemail, transcription, failover numbers and call interrupting, plus scripts to review your past call logs, what patterns to expect and fun ways to handle your leftover calls.

Deploying Next Generation Systems with Zero Downtime

Deploying Next Generation Systems with Zero Downtime

It's hard to re-architect and rewrite next-generation services that will scale horizontally and last for years to come. It's even harder to replace the existing services without downtime or regressions. In this talk, we'll discuss techniques we've developed at Twilio to do just that. We'll be using examples from three of our biggest systems: our SMS service, API framework, and billing system.

Shortcodes: Beyond Broadcast Messaging

Shortcodes: Beyond Broadcast Messaging

Shortcodes are widely used for broadcasting promotional SMS messaging en masse, and that totally works. But, using Twilio, we can leverage shortcodes for accessible two-way interactions that can provide immediate feedback from a huge audience. In this session, David will go over the process of aquiring your own shortcode and demonstrating SMS interactions with a Ruby on Rails app, which will be available for anyone to use and modify on Github.

API Driven Development

API Driven Development

Learn how to approach your development driven by the API. This session will focus on developer and user interaction, philosophy behind the code we write, service oriented architecture and layering APIs.