Skip to contentSkip to navigationSkip to topbar
Page toolsOn this page
Looking for more inspiration?Visit the

10001: Account is not active


ERROR: 10001

error-10001 page anchor
ERROR

This error occurs when you send a request from an account or subaccount that is not active. A suspended account cannot use Twilio for calls, messages, or other API activity until it is reactivated.

Possible causes

possible-causes page anchor
  • Your account balance reached $0 or below and the account was suspended.
  • A parent account was suspended, which also suspended the subaccount making the request.
  • The account or subaccount Status was set to suspended.
  • The account was disabled for a Terms of Service or Acceptable Use Policy violation.
  • Check your account balance in Console and add funds so the balance is above $0.
  • If you recently paid an overdue balance, allow 5 to 10 minutes for reactivation. If Console still shows the account as suspended, sign out and sign back in.
  • If you suspended a subaccount, update the Status parameter to active to restore service.
  • If the account was disabled for a policy review or it does not reactivate after payment, contact Twilio Support through the Help Center.

Additional resources

additional-resources page anchor