10001: Account is not active

This error occurs when you send a request from an account or subaccount that is not active. A suspended account cannot use Twilio for calls, messages, or other API activity until it is reactivated.

• Your account balance reached $0 or below and the account was suspended.
• A parent account was suspended, which also suspended the subaccount making the request.
• The account or subaccount Status was set to suspended.
• The account was disabled for a Terms of Service or Acceptable Use Policy violation.

• Check your account balance in Console and add funds so the balance is above $0.
• If you recently paid an overdue balance, allow 5 to 10 minutes for reactivation. If Console still shows the account as suspended, sign out and sign back in.
• If you suspended a subaccount, update the Status parameter to active to restore service.
• If the account was disabled for a policy review or it does not reactivate after payment, contact Twilio Support through the Help Center.

• Billing
• REST API: Subaccounts