- API & Docs
Let's go over the steps necessary to implement click-to-call in our application:
A website visitor wants to connect to your organization. She submits a web form with her phone number to receive a call connecting her to your sales or support team.
Your web application receives the form submission. An HTTP request is initiated from your application to Twilio to initiate an outbound call.
Twilio receives the request and initiates a call to the user's phone number.
User receives the call.
After the call connects, Twilio asks our application for TwiML instructions. Our TwiML instructs Twilio to connect the user to our sales or support teams.
Sound like a plan? Let's get started!