- API & Docs
You decide where voice or SMS functionality can improve your workflows
You write a simple web app that adds voice or SMS to your help desk app
Employees open, close, or update tickets via voice or SMS messages using Twilio
Companies of all kinds are rethinking their help desks so that they are simpler, easier to use and deliver more value. Traditional help desks are increasingly being adapted to reflect today’s more mobile work environments.
By adding new voice and SMS functionality, customers and agents can easily open, close and update tickets from their mobile devices or PCs. Customers get to use their preferred channel and your agents receive critical notifications while on the go.
With Twilio, you can easily add new communications capabilities using the web language of your choice. There’s no need to enroll in classes or pay for professional services. Just sign up on the web, write a little code and start making people smile.
"Twilio has been our platform of choice for building Zendesk Voice because it is developer-friendly, scalable and feature-rich. Through this product, we empower businesses with a phone support experience that promotes seamless support workflow and transparency in customer service."
Steven Yan, Sr. Product Manager, Zendesk
From traditional customer service to IT help desks, professionals who specialize in solving problems are looking for tools that will help them provide great service in today’s changing work environments
Enable users to open or close a help desk ticket in an instant, wherever they are.
Automatically capture an interaction, turn it into a ticket and forward it to an agent on call.
Set up automatic triggers to send a Twilio SMS or voice notification the moment an issue is detected.
For general sales inquiries, get in touch with our sales team to learn more about how Twilio can provide the solution you need.