- API & Docs
You plug Twilio into your mobile app for customer service
When users click to call, Twilio connects them with your agents
Customer data is transferred along with the call for smarter handling
A decade ago, people used their mobile phones for making phone calls and their PCs for surfing the web. Today, the rise of smartphones has erased those boundaries.
People enjoy mobile shopping and mobile banking, and they expect mobile customer service to be just as satisfying. But too often, getting support from inside a mobile app is awkward and frustrating. In most cases, a person has to first exist the app they are using and then enter a phone number on the keypad.
By adding Twilio to your mobile app, you eliminate those extra steps. Customers who need help can reach an employee or open a ticket with just one tap. There are no extra charges, and Twilio’s global reach means mobile apps users can get service around the world.
"Twilio has been our platform of choice for building Zendesk Voice because it is developer-friendly, scalable and feature-rich. Through this product, we empower businesses with a phone support experience that promotes seamless support workflow and transparency in customer service."
Steven Yan, Sr. Product Manager, Zendesk
Whether someone is using a mobile app to splurge on new shoes, check the status of their bank account or get help setting up a new computer, they’ll have a better experience if they can connect with a live agent from inside your app.
Minimize returns by making it easy for someone to click through to a salesperson.
Provide peace of mind by making it easy to reach a banker familiar with the account.
Improve a customer’s experience by quickly putting them in touch with tech support.
For general sales inquiries, get in touch with our sales team to learn more about how Twilio can provide the solution you need.