You write an app that automatically queues calls for your agents
When an agent logs in, calls start to automatically route to them
After the call ends, the agent is connected with the next user in the queue
When you are calling through a list of phone numbers the time between calls can add up quickly. Just hanging up the phone and manually dialing the next number costs valuable time and money.
Predictive dialing minimizes these delays by automatically dialing new numbers on a list based on algorithms that take into account the average call time and number of agents. Also known as auto dialing, this approach can dramatically increase agent productivity.
With Twilio, you can create a predictive dialing app using the web language of your choice. Benefits include unlimited campaigns, editable caller ID, call recording and call transcription. Archive the data in the cloud or an on-premises database, and access it at any time.
Whether you’re dialing up sales leads or registered voters, predictive dialing will increase the opportunities you have to get your message across.
Expert teleprospectors used to have a secret: never hang up the phone. Now, thanks to predictive dialing, everyone is an expert.
The best fundraisers try to spend as much time possible talking to prospective donors. Predictive dialing helps keep the focus on causes that matter.
Successful candidates use volunteers to connect with more voters. By adopting predictive dialing, they make the most of precious volunteer time.
Go to market faster
Prototype in hours. Deploy in days
Automatically scale voice and SMS
Easy to use
Twilio works with any web language
Use simple, flexible tools
Leave the complexity of telecom to Twilio
Build on solid ground
Enjoy industry-leading uptime and security
Pay as you go
Transparent pricing. No contracts. No shenanigans.