When does volume pricing kick in?

Twilio automatically discounts the price you pay as your account hits monthly volume thresholds. Volume pricing applies to US and Canadian voice minutes, messages and phone numbers.

Voice Minutes

You’ll notice that voice minutes cost different rates depending on whether they are incoming, outgoing, or incoming to toll-free numbers. Your voice minutes across all these types of calls will contribute to the volume pricing minimum requirement.

To give an example, let’s say in the month of July, your account had the following usage:

200,000 inbound local minutes x $0.01/min = $2,000.00.
200,000 outbound minutes x $0.02/min = $4,000.00.
100,000 toll-free minutes x $0.03/min = $3,000.00.

At that point, you’ve used 500,000 minutes and spent $9,000.00.

The next minute you use will be charged at the volume rate. If that’s an inbound minute, it would cost $0.009, or 9/10ths of one cent.

Let’s say your remaining usage for the month is 1,000 inbound minutes. Those would be charged 1,000 x 0.09 = $9.00. So your voice for the month of July would be $9,009.00

Phone Numbers

Numbers are charged to your account monthly, but they are charged on the same day of the month as the day you bought them. So, even if the numbers you have in your account exceed the monthly pricing requirement, you may not see the pricing kick in until after the minimum quantity of phone numbers have been charged their monthly fee.

The minimum requirement for volume pricing on phone numbers is 1000. This can be a combination of local numbers and toll-free numbers. 800 local numbers and 200 toll-free numbers would make the next number purchased eligible for volume pricing. 1000 of either phone number would also make the next number purchased eligible.