Where can I buy a toll-free 800 number?
You can search for a toll-free number on the Buy Numbers page in your account portal. While Twilio has a wide range of available toll-free numbers, we do not keep toll-free numbers with the 800 prefix in stock because the inventory is depleted and they are no longer openly available.
Luckily, there are several services where you can purchase toll-free numbers which Twilio does not have in stock and move them to Twilio for free. The services that are most commonly used by our customers are http://tollfreenumbers.com and http://www.800forall.com.
Porting a toll-free number
If you purchase a toll-free number from another service, you can port it to Twilio for free in a process that takes about 3 weeks. You can start the porting process in the Porting Requests section of your account portal.
If you’re purchasing a toll-free number from http://www.800forall.com, use the “Reserve and transfer to RespOrg” option and enter TWI01 as the resporg.
You can then have the number you purchased set up in your account by emailing our Support team at firstname.lastname@example.org. In your email, please include the phone number you purchased as well as the Account SID for the account where the numbers should be transfered. By following these steps your toll-free number can be set up in 4-5 business days instead of 3 weeks.