How can I apply to migrate my live short code to Twilio?

Migrating your short code to Twilio from a different provider takes 12 to 16 weeks on average. Even though your short code is already live, each carrier must re-approve the program for use with Twilio.

If you would like to migrate your live short code to Twilio, first complete a short code application. Once you have submitted your application, you should take the following steps:

1. Please provide the Twilio short code team (shortcodes@twilio.com) the receipt for your most recent Neustar/CSCA lease payment.

2. To request that your short code be migrated from your current aggregator to Twilio, please write a letter on company letterhead, signed and dated by someone at the Director level or above at the company, and sent to shortcodes@twilio.com. Your aggregator migration request letter should include the following:

To Whom It May Concern:
{Company Name} would like to migrate our short code {######} away from {Current Aggregator Name} over to Twilio. Please complete this request effective {Date of Letter}.
{Signature}

3. If you would like Twilio to manage your short code lease with Neustar/CSCA, please review our short code lease transfer instructions here.

For details on how to configure your short code messaging application during a live migration, please see here.

Please email us at shortcodes@twilio.com with any questions!