What is required on my short code Terms of Service page and Privacy Policy?

The following guidelines are based on carrier conditions of short code service and other industry standards. Your company is required to comply with these guidelines in the use of any Twilio-provided short code. Please note, each carrier reserves the right to suspend short code service for any user at any time.

US mobile carriers require a terms of service page and a privacy policy for each short code program. Twilio provides sample compliant Terms of Service and Privacy Policy language, which can be integrated directly into your existing terms and privacy pages. Please note: All instances of “HELP” and “STOP” on your Terms and Conditions page must be in bold text to be compliant.