Who do I talk to for help with my short code?

You’ve reviewed our Short Code FAQs and you still need to talk to a human being about your short code? Never fear—we’re here to help!

If you have questions about your short code’s current approval status or you want to apply for a new short code, you can visit the short code section of your account portal. If you have questions about the short code provisioning process, your short code program’s compliance with carrier guidelines, or short code billing issues, contact your Customer Success Manager. If you are a Partner, contact your Partner Account Manager.

If your short code is live and you have questions about troubleshooting, message delivery problems, or developing your short code app, contact our Support team.