What are Twilio’s business hours for support?

Our business hours cover Monday through Friday, 6:00 AM US Pacific to 6:00 PM US Pacific, excluding major US holidays.

In 2012, our holidays are:

  • January 2, New Years Day (observed)
  • January 16, Martin Luther King’s Birthday (observed)
  • April 6, The Telephones 137th Birthday (Patent issued in 1875)
  • May 28, Memorial Day
  • July 4, Independence Day
  • September 3, Labor Day
  • November 22 – 23, Thanksgiving
  • December 24 – 25, Christmas Eve and Christmas Day

In 2013, our holidays are:

  • January 1, New Years Day (observed)
  • January 21, Martin Luther King’s Birthday (observed)
  • April 5, The Telephones 138th Birthday (Patent issued in 1875)
  • May 27, Memorial Day
  • July 4, Independence Day
  • September 2, Labor Day
  • November 28 – 29, Thanksgiving
  • December 24 – 25, Christmas Eve and Christmas Day