How much am I charged for call forwarding?

For call forwarding applications, you will be creating two legs for each conversation

  • An inbound leg from the caller to your Twilio number.
  • An outbound leg from Twilio to the number you are forwarding the call to

Each leg is billed separately to your Twilio account on a per-minute basis. Each call is also rounded up to the closest minute.

Example 1: Simple call forwarding

Let’s say you have a local Twilio number (425) 555-1234. All calls to that number are set up to immediately <Dial> your personal device, (206) 555-5678. If a user calls (425) 555-1234 and you speak to them on your personal device for 10 minutes, this is how much the call will cost:

Leg Price/minute Time Total Price/Leg
Inbound leg from user to (425) 555-1234 $0.0075/minute 10 minutes $0.075
Outbound leg from Twilio to (206) 555-5678 $0.015/minute 10 minutes $0.15
TOTAL $0.225

Learn how to set up simple call forwarding.

Example 2: Simple call forwarding, toll-free number

When your Twilio number is a toll-free number, for example (888) 555-6666, the inbound leg would cost $0.0275 instead of $0.01:

Leg Price/minute Time Total Price/Leg
Inbound leg from user to (888) 555-6666 $0.0275/minute 10 minutes $0.275
Outbound leg from Twilio to (206) 555-5678 $0.015/minute 10 minutes $0.15
TOTAL $0.425

Example 3: Outbound call, then another outbound call

In this example, calls are initiated not by someone dialing into your Twilio number, but your Twilio number initiating an outbound call with the REST API. This is often the case in click-to-call apps or appointment reminders. For example, a user clicks a button and Twilio calls the agent, at (206) 555-5678. As soon as you answer, Twilio dials the user and you talk for 10 minutes:

Leg Price/minute Time Total Price/Leg
Outbound leg from user to (206) 555-5678 $0.015/minute 10 minutes $0.15
Outbound leg from Twilio to user $0.015/minute 10 minutes $0.15
TOTAL $0.30

Example 4: Call forwarding with Twilio Client

For this last example, the user is calling your Twilio number. Twilio forwards all calls, not to another phone number, but to a Twilio <Client> instance (for example, your Twilio Client mobile app). Twilio Client costs $0.0025 per minute:

Leg Price/minute Time Total Price/Leg
Inbound leg from user to (425) 555-1234 $0.0075/minute 10 minutes $0.075
Outbound leg from Twilio to <Client> instance $0.0025/minute 10 minutes $0.025
TOTAL $0.10

Note: These examples use pricing for the US and Canada. For per-leg pricing for other countries, please consult our pricing page.