How much am I charged for call forwarding?

For call forwarding, there are two legs to each call: the inbound leg from the caller to your Twilio number, and the outbound leg from Twilio to the number you are forwarding to. Each leg is billed separately to your Twilio account on a per-minute basis.

Example 1: Simple call forwarding

Let’s say you have a local Twilio number (425) 555-1234. All calls to that number are set up to immediately <Dial> your personal device, (206) 444-5678. If a user calls (425) 555-1234 and you speak to them on your personal device for 10 minutes, this is how much the call will cost:

Leg Price/minute Time Total Price/Leg
Inbound leg from user to (425) 555-1234 $0.01/minute 10 minutes $0.10
Outbound leg from Twilio to (206) 444-5678 $0.02/minute 10 minutes $0.20
TOTAL $0.30

Learn how to set up simple call forwarding.

Example 2: Simple call forwarding, toll-free number

When your Twilio number is a toll-free number, for example (888) 555-6666, the inbound leg would cost $0.03 instead of $0.01:

Leg Price/minute Time Total Price/Leg
Inbound leg from user to (888) 555-6666 $0.03/minute 10 minutes $0.30
Outbound leg from Twilio to (206) 444-5678 $0.02/minute 10 minutes $0.20
TOTAL $0.50

Example 3: Inbound-only connection, then call forwarding

Let’s say instead that you have a call set up to forward only after some time has passed. For example, a user calls your local Twilio number and listens to a voice recording via the <Play> verb for 5 minutes. After that time, the call forwards to your (206) 444-5678 phone and the caller speaks to you for 5 minutes:

Leg Price/minute Time Total Price/Leg
Inbound leg from user to (425) 555-1234 $0.01/minute 10 minutes $0.10
Outbound leg from Twilio to (206) 444-5678 $0.02/minute 5 minutes $0.10
TOTAL $0.20

Example 4: Outbound call, then another outbound call

In this example, calls are initiated not by someone dialing into your Twilio number, but your Twilio number initiating an outbound call with the REST API. This is often the case in click-to-call apps or appointment reminders. For example, a user clicks a button and Twilio calls you at (206) 444-5678. As soon as you answer, Twilio dials the user and you talk for 10 minutes:

Leg Price/minute Time Total Price/Leg
Outbound leg from user to (206) 444-5678 $0.02/minute 10 minutes $0.20
Outbound leg from Twilio to user $0.02/minute 10 minutes $0.20
TOTAL $0.40

Example 5: Call forwarding with Twilio Client

For this last example, the user is calling your Twilio number. Twilio forwards all calls, not to anohter phone number, but to a Twilo <Client> instance (your Twilio Client mobile app). Twilio Client costs $0.0025 per minute (that’s 1/4 of one penny):

Leg Price/minute Time Total Price/Leg
Inbound leg from user to (425) 555-1234 $0.01/minute 10 minutes $0.10
Outbound leg from Twilio to <Client> instance $0.0025/minute 10 minutes $0.025
TOTAL $0.125

Note: These examples use pricing for the US and Canada. For per-leg pricing for other countries, please consult our pricing page.