Short Code FAQs

From purchasing new short codes to migrating your existing numbers, we can help.

Why Short Codes?

If you or your customers are choosing between a short code and a long code (or multiple long codes), you'll want to check out this article:

Why would I want a short code instead of sending SMS from a regular phone number or phone numbers?

How to Apply

Make sure you have all the information you'll need to apply for a short code by reading through this article first:

What information do I need to provide when applying for a new short code?

How to Migrate Existing Short Codes

If you or your customers already have a short code up and running and you’d like to use your short code with Twilio’s platform, here’s how to migrate your short code to Twilio

How can I apply to migrate my live short code to Twilio?

If you or your customer will be reselling a Twilio short code, we have a variety of short code resources and documentation that can be white labeled -- just ask us at shortcodes@twilio.com. Read up on the options here: As a partner, what resources can Twilio provide me for white labeling my short code?

Check out the Twilio Short Codes Help Center for general questions and information on short codes.

Avoid carrier compliance issues

Carrier and industry requirements for short codes are much stricter than for long codes, and keeping track of all the rules can be confusing. But don’t worry, we’ve got you covered! The following articles explain how to ensure your short code campaign is compliant, and provide sample text and message flows for you to use:

Make sure you’re prepared for audits as well

What should I expect if my short code is audited?

Troubleshooting Message Delivery Issues

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