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Build great customer interactions

with two-way SMS on toll-free phone numbers

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Try it now - text 'ahoy' to

(866) 555-5555

SMS on Twilio toll-free phone numbers enable integrating text messaging into contextual UI and existing communication channels.

Twilio also enables tracking status of messages sent through the API, letting the application provide richer UI and attempt different methods of contact if delivery isn't successful.

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  • You SMS ... ...
  • Stephanie Spencer Email Never forget to wash
  • Carl Muñoz Email Going somewhere? Bring a jacket!
  • Charles Wiles Email To the movies, why?
  • Sara Hoskins Email Give me a break...
  • Nancy Gonzalez Email You can never have too many socks
  • Vanessa Thornton Email Up on the roof, there's a dog.
  • Thomas Conley Email Never stop smiling!

Build new workflows

Craft seamless user experiences

Text support and automation

Add automated data lookup to your customer service toolkit. Let your users text questions for automated responses, or to start an SMS conversation with an agent.

Virtual hold

Let your users skip the line when they need support and SMS to get in the queue for an agent callback. Less hold music makes customers happier.

Seamless SMS-to-voice transfer

Start a customer interaction on SMS, and transfer it to a phone call effortlessly when it's time to hash out the details. Or, send an SMS after the call to confirm actions and next steps.

Brand your SMS interactions

Make every customer touch a branded, considered interaction. Vanity toll-free numbers reinforce brand recognition and make your messages immediately identifiable.


The features you need

Built right in

Higher throughput

Twilio toll-free phone numbers support throughput capacity of 3 messages per second.

Delivery information

Detailed delivery information is provided about each message you send for insights into success and failure.

On-demand provisioning

Real-time searching and provisioning of phone numbers allows applications to dynamically scale.


Toll-free hosting

If you already have a toll-free number that you'd like to SMS-enable, Twilio can configure and host the SMS functionality.

Host & transfer your number »

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