- API & Docs
SMS on Twilio toll-free phone numbers enable integrating text messaging into contextual UI and existing communication channels.
Twilio also enables tracking status of messages sent through the API, letting the application provide richer UI and attempt different methods of contact if delivery isn't successful.
Text support and automation
Add automated data lookup to your customer service toolkit. Let your users text questions for automated responses, or to start an SMS conversation with an agent.
Let your users skip the line when they need support and SMS to get in the queue for an agent callback. Less hold music makes customers happier.
Seamless SMS-to-voice transfer
Start a customer interaction on SMS, and transfer it to a phone call effortlessly when it's time to hash out the details. Or, send an SMS after the call to confirm actions and next steps.
Brand your SMS interactions
Make every customer touch a branded, considered interaction. Vanity toll-free numbers reinforce brand recognition and make your messages immediately identifiable.
Twilio toll-free phone numbers support throughput capacity of 3 messages per second.
Detailed delivery information is provided about each message you send for insights into success and failure.
Real-time searching and provisioning of phone numbers allows applications to dynamically scale.
If you already have a toll-free number that you'd like to SMS-enable, Twilio can configure and host the SMS functionality.Host & transfer your number »
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