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Put your telephony to work.

Watch sessions hosted by industry experts on integrating voice, text messaging, and VoIP into your web apps and business processes.

CX Roadshow: Secure Multi-Channel Transactions

with Almitra Karnik, Sr. Product and Solutions Marketing Manager

Today customers expect to be able to interact with your company through the channel of their choice. Watch this session from the Customer Experience Roadshow to learn how to secure these interactions.

CX Roadshow: Creating Communications in Context

with Lynda Smith, CMO of Twilio

Creating amazing customer experiences requires taking a holistic approach to communications. Watch this session from the Customer Experience Roadshow to learn how companies are making this happen.

CX Roadshow: Integrating Communications into CRM

with Evan Cummack, Director of Sales Engineering

An important piece to improving customer experience is your CRM. Watch this session from the Customer Experience Roadshow to learn how adding communications to your CRM can drive smarter customer interactions.

CX Roadshow: Create the Agile Contact Center

with Rob Brazier, Director of Product Management

The traditional approach to creating contact centers is broken. Watch this session from the Customer Experience Roadshow to learn how to bring a new level of agility to your contact center with software and the cloud.

Capturing and Converting Leads in a Mobile World

with Devang Sachdev, Product Marketing Manager at Twilio

The adoption of mobile devices is driving the need for a better approach to lead gen and management. Watch this webinar to learn how software, not hardware, will help you generate more leads, optimize marketing campaigns, and convert leads into sales.

Creating an Agile Contact Center Platform

with Rob Brazier, Director of Product Management

Learn how to bring a new level of agility to your contact center with software and the cloud. You’ll not only decrease deployment cycles but gain greater control of your customer’s experience and reduce the cost of ownership.

WebRTC Gets Down to Business

with Matt Keowen, Sr. Director of Marketing at Twilio

Learn how WebRTC is currently being used in production business applications and why the standard is ready for widespread adoption.

Four Steps for Success: Platform Strategies for Agility, Flexibility and Scale

with Michael Facemire, Principal Analyst at Forrester Research

Watch this webinar with guest speaker, Forrester Research, Principal Analyst Michael Facemire to learn the four steps to increase the agility, flexibility and scalability of your infrastructure.

Bridging Closet to Cloud with SIP

with Forrester Research Principal Analyst Art Schoeller

SIP offers a way to bridge your contact center to the cloud allowing for increased functionality. Learn about the trends that are driving the migration towards SIP from guest speaker Forrester Principal Analyst Art Schoeller and Twilio CMO Lynda Smith.

Big Picture Trends in Mobile

with Forrester Research Principal Analyst Thomas Husson

Learn the latest mobile marketing trends with guest speakers Forrester Research, Inc., VP and Principal Analyst Thomas Husson and Sure Shot Media Founder David York. Hear from Twilio how The Home Depot, Salesforce and Oracle-Eloqua keep customers engaged.

Sending & Receiving Picture Messages

with Roger Stringer author of the Twilio Cookbook

Interested in Twilio picture messaging but not sure where to start? Roger Stringer, author of the Twilio Cookbook, shows how to build a collaborative photo gallery comprised of picture messages. Watch this screencast with code examples.

Developer Economics Q3 2013: State of the Developer Nation

with Matos Kapetanakis, Marketing Manager with VisionMobile

In this webinar, Matos Kapetanakis, Marketing Manager with VisionMobile, and Matt Keowen, Sr. Director of Marketing at Twilio, will talk about the state of the mobile developer economy covering platform mindshare, popular tools, and key trends.

WebRTC Rolls Out in Business Apps

with David Andrews, Director of Product Marketing

Will WebRTC transform business communications? Join David Andrews, Director of Product Marketing at Twilio as he discusses some of the benefits of using the standard and how companies like the Home Depot and SendHub are taking advantage.

Customer Service Solutions with Twilio: Build Your Best Call Center

with David Andrews, Director of Product Marketing

Twilio gives you all of the building blocks needed to create a full-featured call center. Join David Andrews, Director of Product Marketing, and learn how to build a new call center, add capabilities or capacity, or migrate to the cloud.

Beyond Security Tokens: Password Security in the Age of Mobile

with GigaOm analyst Keren Elazari

In this webinar, Keren Elazari an analyst with GigaOm will talk about the role mobile devices can play in buttressing password security with two-factor authentication. You’ll learn the easiest way to create a two-factor solution compatible with any device

Building the Next Generation Contact Center

with communications industry analyst Dave Michels

Examine the different stages of implementation from enhancing your traditional solution to migrating call center processes and even building a cloud-based contact center from scratch.

Reshaping the Contact Center for a New Era of Customer Interactions

with Forrester Research Principal Analyst Art Schoeller and Lynda Smith, CMO, Twilio

Moving your contact center to the cloud holds major promise. It can provide increased business agility and reduce infrastructure costs. But does it make sense for your business? Watch this webinar with Forrester Research Principal Analyst Art Schoeller.

Building the Next-Generation Service Desk

with Marc Talluto, CEO of Fruition Partners

The service desk is evolving thanks to cloud-based service management solutions and communications APIs. In this architectural overview, Marc Talluto, CEO of Fruition Partners, will explain how the pieces fit together.

What’s Next For IT Service Management

with Jeff Lawson, CEO and Cofounder, Twilio

The rise of the Bring Your Own Device/App environments places new and increasingly complex demands on IT. In this webinar, a leading analyst will review how cloud-based tools and communications protocols can help you stay ahead.

Four Reasons to Integrate Communications into Your Business Processes

with Jeff Lawson, CEO and Cofounder, Twilio

Web technologies can dramatically reduce the complexity of integrating communications with business processes. In this webinar, Twilio CEO Jeff Lawson explores the benefits realized by companies like LivingSocial, eLynx Technologies and Uber.

Delivering Outstanding Customer Experiences Through Proactive Notifications

with Harvey Manning, VP, Research Director serving Customer Experience Professionals, Forrester

We are living in the age of the customer, and companies that offer products and services that are easier to use are winning. In this webinar, you'll learn how proactive notifications can help you deliver an improved customer experience right away.

The Future of Mobile Marketing: Creating Connected Experiences

with Forrester Research Principal Analysts Julie Ask and Jeffrey Hammond

Buckle your seat belts. Mobile marketing is shifting to warp speed as new devices make it possible to connect and engage like never before.

Taking Control of Your Short Code: Tips and Tricks

with Emily Emery, Customer Operations Manager, Twilio

Get the most out of your short code by following carrier compliance requirements and other best practices. In this webinar, you'll learn tips and tricks that will improve the success of your short code marketing.

Leveraging Short Code Marketing in Your Customer Lifecycle

with Emily Emery, Customer Operations Manager, Twilio

By making it quick and simple for mobile phone users to subscribe to and receive information, short codes increase customer responses to marketing outreach. This webinar explains how to use short codes at each stage of the customer lifecycle.

Beyond PPC: 8 Ways to Increase Conversions with Call Tracking

with Greg Sterling Senior Analyst, Internet2Go

Ten years ago, pay-per-click Internet ads revolutionized the advertising industry. This webinar will discuss the next big shift—how pay-per-call is making it possible to measure the impact of everything from billboard ads to TV commercials.