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Building the Next-Generation Service Desk

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The service desk is evolving thanks to cloud-based service management solutions and communications APIs. In this architectural overview, Marc Talluto, CEO of Fruition Partners, will explain how the pieces fit together.

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Discover how communications can extend the benefits of IT Service Management. Read the whitepaper "Seven Ways Communication Can Drive Service Management Automation" to learn how new communications applications focused on service management are enhancing the user experience.

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