Improving Customer Service

RepeaterStore by Brendan Gill


RepeaterStore is a leading e-commerce storefront focused on selling wireless
repeaters; those little devices that make your iPhone work inside your
apartment (where you get no coverage).

Using Twilio, RepeaterStore
now enables customers to pick up their phone (landline, probably) and
call-in to enter their order ID and automatically retrieve their
tracking number and detailed order status. If a package hasn't been
delivered yet, customers receive an expected delivery date and can even
select to have the details emailed with just the press of a button.