SnapEngage, a live chat service for websites, is rolling out Call Me, a feature powered by Twilio Client. As a website visitor, you will find a handy web pop-up allowing you to connect to a representative immediately. For a website owner, SnapEngage provides the opportunity to engage visitors directly and integrates with existing CRM and help desk solutions.
The new Call Me capability enables website visitors to receive a call to their phone via Twilio Voice or speak directly through their browser via Twilio Client – using two-way voice as an alternative to live chat. In the SnapEngage window, visitors click the “Call Me” button then choose “Call from my computer” or “Call me on my phone.” Oh, snap! It’s that easy. You can read more about the Call Me feature on the SnapEngage blog.
Interested in improving customer engagement through your website? Come meet the SnapEngage team at the Twilio booth during Dreamforce 2011 and see how live website conversations can work for your business.