General Assembly Video: How To Create A Customer Support Line With Twilio Queue

Rob Spectre and Christopher Castiglione want you to have a little more free time. They also want to save you from running around your office space trying to answer five different support calls at once.

In this video “Dialing Into The Twilio API”, recorded at General Assembly, Rob and Chris show you how to build a customer support line using Twilio Queue. Queue allows you to manage incoming calls, update the caller on expected wait time, create custom wait music (Rob suggests The Ramones), and automatically bridge calls between employees and customers.

For more information on how to get started with Queue click here. You can access the Queue docs here.