Throughout the years, we have identified that many of our customers are using us to power their customer service needs. Today, we are very excited to formally introduce Twilio for the call center market.
Twilio gives you all of the building blocks needed to create a full-featured inbound or outbound call center. With these tools, you can create voice experiences that go above and beyond what is currently possible: making it simple and elegant to integrate call center functionality into your business applications.
Traditional call center solutions take a one-size-fits-all approach, requiring you to invest in costly and time-intensive processes and consulting services to inch you closer to the call center you need. With Twilio, build the exact call center you want, on your own terms.
Use Twilio to easily:
create a new call center from the ground up
add new capabilities or capacity to your existing call center
migrate to a cloud-based call center
To learn more, please visit: twilio.com/use-cases/contact-centers