How To Build a Call Center with Parse and Twilio

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Build A Call Center With Parse and TwilioBack in September, Parse held their inaugural Parse Developer Day, a one day conference focused on empowering developers with new tools to help them deploy apps faster. Kevin Whinnery was on scene to present his talk “Building A Call Center With Parse And Twilio”, showing you how to develop and deploy a call center without provisioning a server, setting up a database, or even hiring a dedicated back end developer.

Check out the post and video below as Kevin walks you through building a call center with Parse and Twilio.

This was originally published on Parse’s Blog here

API platforms like Parse and Twilio are changing the way developers build applications. By providing high-level building blocks for tasks like data persistence, user management, messaging, and VoIP communication, developers can rapidly assemble new software solutions when an opportunity arises. With these capabilities in hand, developers can focus on building unique value for their users in surprising ways. They can use software to solve problems that were previously out of their reach.

 

 

 

 

One problem space that is now open to software people is the call center, a key business component that at one time was a black box of arcane telecom technologies. In this video, we’ll see how you can use Twilio and Parse to quickly build a custom call center application entirely in the cloud. Using the Twilio Cloud Code module and Parse platform, you can create VoIP apps in the browser for support agents, accept and route inbound calls, and send text messages all with a few lines of JavaScript code.

This is just one example of the new breed of applications that are now easily created by software people. We can’t wait to see what yours looks like.

  • Call Center Software Solutions

    This blog is fantastic; what you show us
    is very interesting and is really good written. It’s just great!!

  • Very useful information. Thank you for Sharing!

  • Really helpful and understanding made easy. The information share is interesting and will many coders as you all have made it easy to embed VoIP apps in the browser, accepting inbound calls, and the best sending text messages all with the help of JavaScript code.

    • Thanks for the feedback!

  • ELIZABETH OMILAMI

    HOW DO WE USE THIS IF WE ARE NOT DEVELOPERS. WILL YOUR COMPANY WRITETHE CODE FOR US AND GET US SET UP AND MANAGE THIS FOR US? WE DONT NEED TO BUY PHONE NUMBERS WEHAVE HUNDREDS , WE JUST NEED TO COMMUNICATE WITH THEM?

    • Hi Elizabeth,

      Consider us as the hammer that helps you build the house. We offer communications tools that can help you build call centers, do more with phone numbers, and a ton of other solutions. However, we do not offer pre-built solutions. If you have technical resources, it should be no problem to get started with our quickstart docs: https://www.twilio.com/docs/quickstart. If you don’t have technical resources, we also have a network of partners who build custom communications solutions with Twilio: https://www.twilio.com/partners

      Please let us know if you have any other questions. Thanks!

      • brscpa.com

        Parse shutdown.

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