Developer training for building or augmenting contact centers with Twilio is now available on Twilio <Skills>. Twilio <Skills> provides introductory developer training on Twilio products as well as deeper dives into Twilio use cases. The new Contact Center Innovator badge is the first use case deep-dive to be made available. It explores how to use Twilio to build contact center applications that provide greater context and relevance to customer interactions.
Contact Center Developer Training
The contact center training consists of introductory lessons and hands-on coding projects. Lessons explore key concepts, such as elements of a contact center, network planning and requirements, and ways to scale call volumes. Projects provide instruction and hands-on practice building Twilio-enabled contact center apps, such as building an inbound contact center using queues, outbound dialing, and using messaging in a contact center. The contact center training also explores ways to extend an existing contact center with Twilio. Topics include augmenting call routing with Twilio’s carrier connectivity, increasing global reach with Twilio’s local and global phone numbers, adding new features such as recording or messaging, or replacing your primary or backup trunk (or adding burst capacity) via Twilio’s Elastic SIP Trunking.
Developers can review introductory lessons to familiarize themselves with contextual information, or jump straight to the projects and get coding. Each project includes instruction, contextualized links to documentation, guidelines for what to build, testing and troubleshooting info, and an opportunity to submit your application to automatically validate that it works. Developers earn points as they complete lessons and projects, and accumulate points to earn badges.
Additional Twilio Training and Badges
Along with the new contact center training, Twilio <Skills> offers Twilio projects and training for a wide range of developers. Those just getting started with Twilio should begin with the Twilio Explorer badge which describes how to set up your developer environment and introduces TwiML and the Rest API. Developers who have explored a bit and would like to learn more should take a look at the Doer badges for lessons and projects on building apps using Messaging, Voice and Client. Experienced Twilio developers looking to demonstrate their skills and differentiate on their expertise can skip straight to the Doer Capstone project to build a single application combining capabilities from all three products and earn their Explorer and Doer badges with one quick project.
Twilio < Skills >
Twilio< Skills > is a great resource for developers looking to master Twilio’s products and build exceptional communication applications.< Skills > was designed and built as an accompaniment to Twilio’s API documentation. While the docs provide key information and reference, takes a more guided approach, using longer narratives, filling in background information, exploring real world communications problems and offering accompanying coding projects to give depth to learning.
Interested in learning about additional Twilio use cases? Stay tuned – more Twilio Innovator badges are in the works!