Elastic SIP Trunking: Call Transfer via SIP REFER

If you’re running a multi-site Contact Center and you need to transfer a call from one agent to another agent in a different location, you can now send Twilio a SIP REFER message requesting that transfer. About call transfers A call transfer is just what it sounds like: It’s when you transfer a customer’s call from one call center agent to another. You might need to… Read More

Announcing Voice Insights for Elastic SIP Trunking and SIP Interface

Voice Insights is a call data analytics engine that provides details ranging from real-time metrics for individual calls to account-wide historical trends and aggregates to assist in diagnosing call performance problems, investigating call quality reports, and identifying emerging issues. Voice insights already includes WebRTC and Carrier Insights and today, we are excited to announce that Elastic SIP Trunking and SIP Interface Insights are now also available,… Read More

Interconnect is Now Global – New Exchanges in Europe and Asia

Today, we’re excited to announce the launch of two new Interconnect Exchanges – Europe (London) and Asia (Singapore) – making private connections to the Twilio platform now available on three continents. Twilio Interconnect provides resilient, scalable private connections from your infrastructure to Twilio’s data centers.  A private connection protects your calls with network-level security with predictable high quality guaranteed. Not all voice conversations are created equal… Read More

How to Configure Twilio Elastic SIP Trunking with FreePBX

Twilio Elastic SIP Trunking is used to connect your IP-based communications infrastructure to the publicly switched telephone network (PSTN), so you can start making and receiving telephone calls to the ‘rest of the world’ via any broadband public internet or private connection. Twilio users often hook Elastic SIP to FreePBX, a web based GUI with an underlying Asterisk based PBX. We took best practices from our… Read More

Private Connections for Twilio’s Programmable Voice WebRTC Client

We’re excited to announce that Twilio Interconnect now supports Twilio Client, letting you to use private network connections to Twilio for WebRTC calls.  A private connection protects your calls with network-level security, and can guarantee quality end to end. To get started with Interconnect, tell us how you’d like to connect. Twilio’s Client allows you to embed voice into your mobile or web based enterprise software… Read More

Introducing SIP Registration

We’re excited to introduce a new way to use the Twilio Voice API – via SIP Registration. Now you can connect your SIP-enabled devices or softphones directly to Twilio and use the Voice API to build nifty call-handling logic. For example, you can get phone numbers in nearly 50 countries for those phones. Then, decide if your phones ring sequentially or simultaneously. You can control call… Read More