WhatsApp and Flex in Minutes
With the recent announcement of Twilio API for WhatsApp and ongoing excitement around Twilio Flex, I thought it might be fun to bring WhatsApp into the contact center space. With just a few minutes of setup, customers can reach your business through an entirely different channel. Let’s take a look at how the hottest new things at Twilio work seamlessly together!
If you’d like to follow along and bring WhatsApp into Flex, you’ll need:
- A Twilio account (sign up for a free Twilio account here)
- Access to Twilio Flex – now in developer preview (request access here)
- The WhatsApp Sandbox Channel. Follow these instructions to install the WhatsApp Sandbox Channel in your account. You will also need to connect your own WhatsApp account with the sandbox
Let’s get started!
Run the Flex Quickstart
If you’ve already set up your Flex instance, you can skip ahead ...
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