Introducing new Twilio support plans
Here at Twilio, we are laser-focused on our customers’ success. We take the idea of wearing our customers’ shoes so seriously that some of these shoes hang from the walls of our office to remind us of this commitment.
We’ve also put a lot of thought into how we can best help you and your business with our support plans, which provide additional assistance to users who need faster support across multiple channels. Since inception, we’ve brought over 50,000 cases to resolution on a paid support plan.
We’ve iterated a lot on our support plans over the last several years. And today, we’re excited to announce four redesigned support plans to ensure you get the help you need from Twilio, whenever you need it.
Our new support plans
Let’s dive into the basics of what our new support plans look like:
Developer Support: This ...