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  • By Nayana Srivastava
    Announcing Voice Insights for Elastic SIP Trunking and SIP Interface Screen Shot 2018-07-01 at 1.22.25 PM

    Voice Insights is a call data analytics engine that provides details ranging from real-time metrics for individual calls to account-wide historical trends and aggregates to assist in diagnosing call performance problems, investigating call quality reports, and identifying emerging issues. Voice insights already includes WebRTC and Carrier Insights and today, we are excited to announce that Elastic SIP Trunking and SIP Interface Insights are now also available, in Beta. You can now easily have a deep understanding of your calls when they traverse your SIP communications infrastructure. These insights enable you to have an end-to-end understanding of call quality, no matter how the call is made or received, and help diagnose call establishment and performance issues.

    Using Twilio SIP Insights data, for every SIP call made or received through Twilio, you can analyze call performance from an aggregated view down to granular details about a call. For any given call you …

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