At Twilio we have spent many months making all our products GDPR compliant, and one of the products at the very heart of many folk’s implementations is TaskRouter. Of course, TaskRouter like all other Twilio products is GDPR compliant, meaning you can build compliant solutions on top of TaskRouter. To achieve this compliance, we have made several changes to TaskRouter functionality and API which are important to be aware of if you are a TaskRouter customer. Here’s everything you need to know about how we retain Personal Identifiable Information (PII) in TaskRouter for the privacy of our users, and how it affects your use of TaskRouter.

TaskRouter Events API

TaskRouter events provide a historical record of everything that happens in a TaskRouter workspace since the start of it. Now, for privacy reasons, any time period (Today – StartDate) that spans greater than 30 days, will have all Personal Identifiable ...