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  • By Twilio
    Incident Report: TaskRouter JS SDK Security Incident - July 19, 2020 Incident Report_ TaskRouter July 2020.png

    Twilio believes the security of our customers’ accounts is of paramount importance and when an incident occurs that might threaten that security, we tell you about it.

    What happened?

    On Sunday July 19th, we became aware of a modification that had been made to a Javascript library that we host for our customers to include in their applications. A modified version of the TaskRouter JS SDK was uploaded to our site at 1:12 PM PDT (UTC-07:00). We received an alert about the modified file at approximately 9:20 PM PDT and replaced it on our site around 10:30 PM PDT. The modified version may have been available on our CDN or cached by user browsers for up to 24 hours after we replaced it on our site.

    The TaskRouter JS SDK is a library that allows customers to easily interact with Twilio TaskRouter, which provides an attribute-based routing engine that routes …

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  • By Twilio
    Ensuring Continuity in EU-U.S. Data Transfers for Twilio Customers Ensuring Continuity in EU-U.S. Data Transfers Header.png

    You may have heard or read that the European Court of Justice recently issued a ruling invalidating the EU-U.S. Privacy Shield. Not surprisingly, this has caused concern on both sides of the Atlantic. Despite the decision, however, Twilio customers can continue to use all of our services in full compliance with European law.

    The Court’s decision means that one safeguard under which companies were allowed to transfer personal data from the EU to the United States — the EU-U.S. Privacy Shield — no longer exists. However, the Court left the other two available for companies to use.

    Twilio has prepared for this scenario well in advance of today’s ruling. Twilio’s Data Protection Addendum anticipated the possibility that Privacy Shield could be struck down and relies on overlapping data transfer safeguards. The Court’s ruling does not nullify Twilio’s primary data transfer mechanisms, Binding Corporate Rules and Standard Contractual Clauses. As a …

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  • By Twilio
    Developers Doing Good: Sachin Medhekar Takes on the Fight Against Homelessness in Los Angeles Sachin - Devs Doing Good (1).png

    Today, we’re highlighting a developer that didn’t just see a growing problem of homelessness in his home city of Los Angeles. He put his skills to work to address the problem. Read on to learn how Sachin Medhekar built a messaging platform using Twilio Programmable SMS to keep people experiencing homelessness and rent insecurity up to date on critical support services.

    Tell us about you. Where are you from? What’s your day job?

    Hello! My name is Sachin Medhekar. I’m from Laguna Niguel, a suburb near Dana Point in Southern California. For the past several years, I’ve run a software design and development studio here in Los Angeles focusing mostly on launching MVPs (minimum viable products) for startups. More recently, I’ve begun doing innovation consulting for civic and nonprofit companies.

    How did you start to get involved volunteering with the people experiencing homelessness in LA? Why is this an …

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  • By Twilio
    Twilio Events Update: SIGNAL and Events Through September 30, 2020 Twilio Events Update Through September

    Recently, Twilio announced that it had re-scheduled this year’s SIGNAL event to be held September 30th – October 1st, 2020 as part of our continued response to the COVID-19 pandemic.

    As an update, we are now announcing that the conference will now be held online as a fully virtual event, still scheduled for September 30th – October 1st, 2020. Additional details can be found at the 2020 SIGNAL Events page.

    The threat posed by COVID-19 to the health of our employees, customers, and partners has rapidly evolved and remains undefined in scope and impact. As such, we made this decision out of an abundance of caution and in support of the efforts of local health and government agencies in San Francisco and the surrounding Bay Area to mitigate the impact of the pandemic.

    Moving forward with SIGNAL as it was originally planned would have …

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  • By Twilio
    Twilio’s Commitment to Our Customers and to the Protection and Safety of Our Community in Response to COVID-19 covid-19-twilio-measures

    As the COVID-19 health threat continues to evolve, Twilio has taken a number of steps to protect our Twilions and safeguard the communities where they live and work around the world. We wanted to share these precautionary measures with you as the health and wellbeing of our employees, customers, and partners and is our #1 priority.

    Pausing our Twilio and third party events program

    Recently, Twilio announced that it had re-scheduled this year’s SIGNAL event to be held September 30th – October 1st, 2020 as part of our continued response to the COVID-19 pandemic.
    As an update, we are now announcing that the conference will now be held online as a fully virtual event, still scheduled for September 30th – October 1st, 2020. Additional details can be found at the 2020 SIGNAL Events page. Furthermore, during the interim, Twilio will also not be hosting any other live …

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  • By Twilio
    Meet our Heroes: Twilio Champions Copy of Generic Blog Header 1-5.png

    It’s no secret that at Twilio we love developers.

    Developers look at complex problems or challenges and solve them with code. They are brilliant problem-solvers, and when you present them with a challenge, and give them autonomy, they will rise to the occasion.

    In our 10 years as a company, we’ve seen millions of  developers build incredible things on the Twilio platform. From helping businesses engage with their customers to connecting people in crisis with life-saving communications, every day we are inspired by what they build.

    Last year we created the Twilio Champions program to celebrate developers using their talent to fuel the future of communications one line of code at a time.

    Twilio Champions build better communities knowing that every developer’s environment is different. Champions inspire others by doing their thing with confidence. They merge diverse branches of …

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  • By Twilio
    Twilio presents Unplugged, an interview preparation series Twilio Unplugged - An Interview Preparation Series

    As Twilio continues to grow globally, we are committed to building an inclusive culture in our work places whether that be in the office or through a remote environment. We believe in providing everyone the same equitable opportunity. With that aspiration in mind, we are excited to announce a new series that will deliver equal promise for all aspiring talent to come build at Twilio.

    Introducing Unplugged, a new series for anyone who is preparing to find their next job opportunity. Starting in May, we will be addressing topics ranging from virtual, technical, and behavioral interviews to best practices for making a great first impression, building relationships, and confidently advocating for yourself. We are offering free video content through Twilio TV to provide value to all aspiring talent and to help them acquire skills that will be key to interviewing. Whether you are employed and thinking about making a career …

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  • By Twilio
    Twilio Celebrates Women's History Month Copy of Generic Blog Header 3-10.png

    One way that our Women @ Twilio Employee Resource Group (inclusive of non-binary folks) chose to celebrate Women’s History Month was by highlighting the impact of some incredible Twilions who make our shared experience better with the work that they do. 

    Even as the current global crisis ramped up in recent weeks, dozens of nominations rolled in sharing stories of peers and leaders who we are extremely proud of and excited to celebrate. 

    Each work day this month we've featured the stories of one of these special individuals globally across various company-wide channels. Today, as Women’s History Month comes to a close, we’re excited to share some of these stories with you.

    Jessica Pop

    Jessica Popp Headshot.jpg

    "Jessica is an amazing leader who manages Flex Engineering. She is a 'no shenanigans' human who drives the Flex team to deliver their best work, showing how she is 'an owner.'"

    Hannah Oosthuizen

    image (1).png

    "Hannah is the …

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  • By Twilio
    Twilio Events Update Copy of Event Template D 1200 x 628-7.png

    Our event plans have changed since this post. Please see here for current updates.

    Like many of you, we’ve been monitoring the news about COVID-19 (Coronavirus), and in an abundance of caution for our customers, employees, and partners, we have decided to cancel our customer events and involvement in third party industry events for the month of March. 

    This action is taken in an abundance of caution for the protection of our community. The canceled events include all of our Twilio Engage + Superclass events, Twilio Talks, Twilio After Hours, and other customer and third-party events. 

    We regret the inconvenience and are sensitive to the various travel commitments and arrangements that have been made, but this decision is in the best interests of our staff and the broader community at a time of heightened health concerns. 

    Impacted Twilio events include:

    • Twilio Talks Omaha - March 4
    • Twilio Engage + Superclass …
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  • By Twilio
    Twilio Celebrates Black History Month BHM.jpg

    Black History Month is a celebration of the achievements and history of the members of the African Diaspora. There is a long history of innovation and courage in our history that often does not get the same time in the spotlight as other historical figures

    Black History Month in the US has its roots in the 1920s, when historian Carter Woodson created “Negro History Week”. He believed that preserving the stories of our history was key to survival and intellectual development, famously writing “if a race has no history, it has no worthwhile tradition, it becomes a negligible factor in the thought of the world, and it stands in danger of being exterminated.”

    Later on, members of the Black United Students group at Kent State University worked to expand Negro History Week into Black History Month, which was first celebrated in February of 1970. The celebration caught on quickly, and …

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