- A Conversational AI platform to build intelligent communication experiences.
- Autopilot now supports Facebook Messenger.
- Available now in beta.
Since we launched Autopilot at Signal, we’ve been working on expanding its features set. Today, we’re excited to share that you can now build Facebook Messenger bots with Autopilot. Facebook Messenger is one of the most popular and widely used social networks all over the world, boasting over 2 billion daily active users.
You've probably heard countless times that Facebook can help you grow your business. Many companies have begun to turn to the intelligent AI-powered Facebook Messenger bots to boost their customer-facing communication strategies. A recent report by Gartner claims that, by 2019, requests for customer support through mobile messaging apps (such as Facebook Messenger) will exceed requests for customer support through traditional social media.
Using Facebook Messenger chatbots will help you offer customers a faster and more convenient way to reach your support agents. They no longer have to be put on hold while tethered to a phone, as they can conveniently chat with your agents while doing other tasks.
An AI-powered chatbot built using Facebook Messenger can handle everything from simple questions or requests, such as "are you open on Christmas Eve?", or "I want to confirm my spa session" to more sophisticated interactions such as helping users find the music that matches their style (ex: Spotify), delivering sports highlights and news (ex: Golden State Warriors) and even creating new accounts (ex: HDFC bank).
Build once, deploy on every channel
Building an intelligent chatbot with Autopilot is easy. Autopilot uses a single API to access multiple channels. Unlike other conversational AI platforms, developers can create a single, unified customer experience across all channels with just one click. Developers can save a ton of time as they now have to only build and train a single model that can then be deployed across multiple channels such as SMS, Voice, Alexa, Google Assistant, and now Facebook Messenger. Moreover, every channel can learn from all the other channels.
To learn more, visit the Twilio Autopilot homepage. Autopilot’s pay-as-you-go pricing model ensures that you only pay for what you use. We’ve also put together docs that include quickstarts and full API reference documentation so that you don’t get lost along the way ;)Head over to your Twilio Console to start using Autopilot.
We can’t wait to see what you build!