- You can now easily build WhatsApp bots with Autopilot
- You can deploy Assistants you’ve already built to WhatsApp with a few clicks
- Build your first WhatsApp bot today using Autopilot and the Twilio Sandbox for WhatsApp
With Autopilot, we want to make it possible to design and program an intelligent assistant once to deploy it instantly on all the channels your customers care about. We announced Autopilot at SIGNAL 2018 with support for Voice, SMS and Amazon Alexa, and have since added Google Assistant and Facebook Messenger. Today, we’re thrilled to announce that you can start building Autopilot Assistants for WhatsApp. You can also easily deploy Assistants you’ve already built to WhatsApp with a few clicks — existing Tasks and Actions will work in WhatsApp conversations with zero code changes.
People increasingly want to talk to businesses on the channels they prefer. In more than 180 countries, and especially across Latin America, EMEA, and Southeast Asia, WhatsApp is that channel. More than 1.5 billion people use it to stay in touch in their personal lives, sending more than 60 billion messages every day. With the launch of the WhatsApp API in August last year, businesses could finally use WhatsApp in their customer communications.
When you make it easier for people to contact your business, you significantly improve customer experience and loyalty, but this can cause an increase in the volume of customer conversations. With intelligent assistants, you can automate some of these conversations to scale customer interactions cost-effectively without necessarily impacting the experience. This is especially true for WhatsApp — its popularity makes it highly likely that customers will use it frequently to interact with your business. With the Autopilot integration for WhatsApp, you can build assistants to automate routine customer interactions. For example:
- Banks can build Autopilot Assistants to help customers check their account balance, schedule a credit card payment or find the nearest ATM.
- Airlines can help customers change flights, upgrade seats and get the latest departure information.
- Retail stores can help customers check if an item is in stock, answer questions about sales or promotions and hours of operation.
Connecting Autopilot to WhatsApp
- Navigate to the Channels page in the navigation menu of your Assistant.
- Click into the WhatsApp channel.
- Copy the URL in the Configuration tab.
- Switch to the WhatsApp menu and navigate to the Sandbox.
- Paste the URL you copied in step #1 where it says ‘When a message comes in’.
- Click save and you’re done! Your Assistant can now handle conversations on WhatsApp.
We’re excited about continuing to add more channels to Autopilot, and can’t wait to see what you build!
Get started building WhatsApp bots with Autopilot
- Sign up for a Twilio account
- Check out these instructions for connecting Autopilot to WhatsApp
- Check out the Autopilot docs
- Check out the Twilio API for WhatsApp docs
- Looking for inspiration? Andrew Baker from our developer education team built this cool SMS-based adventure game using Autopilot. See if you can recreate it over WhatsApp! It is the same API after all.