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Customer Highlights

  • By Steph Moorhead
    A Year of 1 Trillion Emails: The Customers Who Sent Them A YEAR OF 1 TRILLION EMAILS - 2340x1000 - NO TEXT@2x.png

    This article originally appeared on the Twilio SendGrid blog.

    During a year of change, email has become an even more crucial connection between businesses and their customers. Email engagement increased by 200% in the wake of the COVID-19 pandemic. As more customers stay at home, checking the inbox has become a regular part of customers’ daily routines—day and night, we check-in with our favorite brands and organizations. 

    In 2020, Twilio SendGrid kept businesses connected to their customers by reliably processing over 1 trillion emails. Imagine 1 trillion letter-sized pieces of paper lined up end to end. That’s 173 million miles—long enough to travel to Mars and back when it's closest to Earth. Twice!

    This incredible feat would not have been possible without our customers: senders both large and small who trusted us to deliver email to their customers. To celebrate this milestone, here’s a look at a few …

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  • By Charlie Weems
    How Texas is Using Twilio Flex with Direct Inward Dialing to Distribute Vaccines How Texas is Using Twilio Flex to Distribute Vaccines.png

    Most Twilio.org customers use Flex as a call center. We see all sorts of use-cases, from food-banks, to crisis lines, to disaster response. In late December, a joint team from the Southwest Texas Regional Advisory Council and the Texas Division of Emergency Management were tasked with assisting COVID-19 vaccine distribution and needed a hybrid of a hotline and phone system.

    After vaccines became available in the United States, state and local agencies across the country needed to act fast to ensure that supply chain partners and medical providers had accurate, up to date information. Texas needed to coordinate information like when shipments would arrive, how to request new shipments, and how to safely store vaccines for use are critical pieces of information to ensure that vaccines are distributed effectively.

    Within one day we deployed a solution that has since handled several thousand calls about vaccine distribution logistics. In this …

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  • By Karla Nussbaumer
    How Contact Centers Are Adapting To The New Normal Contact Center Changes

    Twilio is offering a new program called Flex Boost to provide up to $100,000 in free Active User Hours to organizations impacted by or responding to COVID-19.

    You can find more information about Flex Boost, including links to helpful technical and operations resources, along with information on how to get started on the following page.

    The COVID-19 outbreak has shown us that most organizations were not prepared to deal with a worldwide crisis of this magnitude. Fortunately, we can adapt how we operate and get work done out of an office with technology such as contact centers.  

    Working from home is nothing new – the technology to do it has been available for more than 15 years. However, during this new reality, some organizations are now figuring out how to conduct business as usual during these unexpected times, discovering video conferencing, remote team collaboration, and distributed contact centers, among …

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  • By Justin Young
    Integrating ServiceNow with Flex ServiceNow Flex Integration

    Want to see Twilio Flex in action? Check out our interactive demo.

    Ready to start building your contact center? We're offering $5,000 worth of free Flex Hours to help you get started. Sign up and start building with Twilio Flex!

    The Backstory

    Southwest is known for the LUV they show their customers.  They have been #1 on the Department of Transportation's Consumer Satisfaction Ranking for 24 of the last 28 years, were ranked #8 on Fortune's World's Most Admired Companies list in 2018, and also achieved profitability for 46 of the 52 years they've been around.  Southwest's mission is "to become the world's most loved, most flown, and most profitable airline" and they seem to be on the right track to accomplish it. 

    Southwest was crushing this goal. But Jonathan, a senior developer at Southwest, attended SIGNAL last year and saw the potential of Flex to improve their Service Desk. …

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  • By Tim Richter
    Twilio Flex Developer Spotlight - U-Haul Jue0ovZAZNmJBr5eYSQ0qTYSfLNm8oUOzg3gROW7fh5DupE32363VbRnVuCe-djhL45kXue-1gqzWQEL28fLT7DarYkudJIljoZpgVQ-vhSsxHb08ADvYFeEdi6CmBm9aFcvTzmA

    Welcome to the second blog post of the Twilio Flex Developer Spotlight series. This time, we are featuring a team of developers at U-Haul. This post is based on my experience attending a Twilio hackathon at U-Haul headquarters in Phoenix, Arizona in May 2019.

    U-Haul International

    When you think of U-Haul, you most likely think of DIY moving trucks, trailers, and storage boxes. But did you know that U-Haul employs a team of software developers that build and maintain many of their software applications?

    The development team at U-Haul have built their technology stack including their own customer relationship management, billing, payment and web chat systems. They standardized on a premise-based voice contact center solution years ago for their contact center agents. And since the business is seasonal, they have maintained a hardware footprint capable of supporting up to twice the number of full-time agents during peak season.

    U-Haul Company’s …

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  • By Justin Pirie
    Built with Twilio Video: LearnCube Virtual Classroom mvf5B5XHrokZ8pVkLnO1hbfn9gfcnlm_NHRsb8MoxVjlriMeR_H78K4KXYlAAMAlitQrW2H68PAlw8aJZT7qEkwy-K4mcBY0Y-BfoZNOXa01dGatoItu7pRYmwYjo7SeAtrRg_PR

    Before eLearning, a student needed to commute across town or even move to a different country to get a quality education. Improvements in technology, especially in WebRTC, has taken the hassle out of connecting students with great teachers and schools.

    I’m Alex from LearnCube, virtual classroom software that specializes in helping language-learning and academic tutoring companies teach online.

    When we started four years ago, we made a bet that WebRTC would be the video technology of the future. Users much prefer the seamless experience of not having to download an external app or software. The quality has been getting better every year and it’s already superior to many many established video-conferencing providers.

    We became a Twilio customer for Programmable Video in late 2017 after learning that Twilio had acquired Kurento. What we found was a quality video platform to embed in our virtual classroom software at an affordable …

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  • By Jacob Talbot
    Fight for the Future Defends Net Neutrality with Programmable Voice and SMS fftf-header
    Did you know that Twilio.org offers credits and discounts for nonprofits and social enterprises? Learn more today.


    “It’s the free speech fight of our generation.” Evan Greer, Deputy Director at Fight for the Future, doesn’t mince words about the importance of net neutrality. “We see [the rollback of net neutrality] as something that will determine not only the future of what the internet looks like, but what the future of what our society will look like.”

    Battle for the Net

    Net neutrality is a deceptively simple concept with broad implications. Essentially, it’s the principle that internet service providers (ISPs) should treat content equally. Without net neutrality, ISPs can treat the internet like T.V., where the voices you hear are those that can afford to pay for access, whether that’s your latest Netflix binge, a startup’s homepage, or independent journalism. “Net neutrality protections are not just about how fast our …

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  • By Jacob Talbot
    The Bike Project Delivers Critical Mobility to Refugees in the UK Bike-Project-Shop
    Did you know that Twilio.org offers credits and discounts for nonprofits and social enterprises? Learn more today.

    Jem Stein is on a mission to get every refugee on a bike.

    Each year over 13,000 people seek asylum in London. Many arrive fleeing war, religious persecution, and government oppression. Once in the UK, asylum seekers face new challenges adapting to their new home. Among these, a lack of affordable transportation creates a virtual wall between refugees and basic resources like food shelters and health services. Led by founder Jem Stein, The Bike Project is breaking down this barrier, two wheels at a time.

    The Difference a Bike Makes

    Jem’s mission began after he witnessed the importance of transportation to refugees firsthand. “I mentored a Darfuri refugee named Adam at university and saw the difficulties he faced getting around London.”

    Government accommodations for asylum seekers typically reside on the outskirts of London, …

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  • By Jacob Talbot
    Notifica provides Urgent Support for Immigrants with the Touch of a Button uwd-phones-blog
    Did you know that Twilio.org offers credits and discounts for nonprofits and social enterprises? Learn more today.


    In deportation events, every minute counts. Immigration enforcement raids can happen at any time, anywhere. When an arrest occurs, family members get separated without being able to tell loved ones what happened, or let their employers know where they are. And connected to each person directly affected by a deportation are communities around the country that lose friends, family members, coworkers, and teachers.

    There are approximately 11 million undocumented immigrants in the United States and 800,000 who are at risk of losing legal residency status currently provided under the DREAM Act. For these people, connections to their communities, families, and attorneys are essential to ensure that they receive fair treatment during and immediately following an immigration raid. Through their bilingual mobile app, Notifica, technologists at United We Dream seek to ensure that …

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  • By Jacob Talbot
    Celebrating Women Who Drive #Tech4Good Twilio Default Banner

    Did you know that Twilio.org offers credits and discounts for nonprofits and social enterprises? Learn more today.


    To celebrate Women’s History Month and the awesome work of women in the Twilio community, we wanted to take a minute to recognize some of our personal heroes. This is in no way an exhaustive list, but a small cross section of amazing developers, entrepreneurs, CEOs, and all around badasses that are building the future of social impact through communications technology.

    All of us here at Twilio are grateful for the opportunity to work with such inspiring people and look forward to seeing the history each of them continue to make every day.

    Atma Connect
    Led by CEO and founder, Meena Palaniappan, Atma Connect enables people in Indonesia to share real-time information about issues affecting their communities, including floods, fires, jobs, and education. With a text-based alert system, users can stay connected with …

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